Project Manager Customer Service

CESAR JAVIER DE JESUS **** Ridgecrest Ln East Point Georgia 30344

Phone: 404-***-**** *********@*****.*** Facebook: CesarJavierDeJesus1966 Twitter: Ces1966twite

OBJECTIVE

To obtain a management position involving program planning and coordination. Which requires an ability to work with a diverse public, where I can develop my skills, experience and education. To reinforced the company culture and contribute their success.

EXPERIENCE

Atlanta Downtown Improvement District, C.A.P. Atlanta, Georgia. July 2002 to Present.

Product Manager,

Conducted Public Relations and Customer Services to maintain existing customers and attract potencial customers to the city of Atlanta.

Coordinated Atlanta Tourist and Commerce information to clients, residents and business.

Provided direction and leadership with emphasis on superior customer service skills, achieving sales goals and teamwork.

Recognized and capitalized on market trends and assume bottom-line decision for strategic planning, market research and forecasting.

Designed promotional packages from Atlanta to increased 30% of new business.

Translator in Spanish for clients from Spain and Latin America.

Barton Protective Services INC., Inforum Building, Atlanta, Georgia. December 2001 to July 2002.

Property Manager Supervisor,

Supervising over 3 millions property assets and supervised six security personnel.

Directed and evaluated assigned staff, handling employee concerns.

Performed routine clients request and problem resolution.

Worked operation oversight; ensures compliance with policies and procedures. Maintaining and developing data to track the progress of developmental objectives.

Making routine and special reports to Security Managers.

Central Communication Office, Governor of Puerto Rico. August 1996 to December 2000.

Administration Officer,

Analyzing and obtaining statistical data of the major agencies in the government to improve 25% efficiency of the agencies that are overseen by the Governor's Office.

Developing summaries, press releases and media reports for the Governor Office.

Implements organizational and personnel developments programs that link individual needs with organizational goals and government requirements.

Trained new personnel in collecting data and writing reports for Health, Transportation, Law Enforcement and Treasury Departments.

Helped to create market research projects, edited, composed and word-processed all documents for government agencies.

Cesar De Jesus – Page 2

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The Marketing Center, Rio Piedras, Puerto Rico. September 1993 to February 1996.

Project Manager Assistant,

Designed methods for collecting information and implements the data. Worked tests reliability and validity, analysis of variance, correlation and factor analysis.

Conducted research and analysis in an effort to determine and forecast the needs for new products.

Analyzing, supervising and organizing data to increased market penetration.

Executing and Developing a strategic marketing plan to include marketing research, identification of new market strategies, to increased sales from 0 to 20,000 units in one year.

Working in studies for the retail, banking and food-beverages industries.

Mova Pharmaceutical, Caguas, Puerto Rico. June 1990 to August 1992.

Packing Inspector,

Evaluated the quality of the product and measured the capacity of the process.

Developed, recommend, implement and monitor Marketing programs.

Coordinated information and make written reports to fit 100% product correlation variance analysis.

Establishing standards of performance and comparing it against the established standards. Taking action to correct performance that does not meet the Company SOP's.

Reorganized and completed extensive detailed records on several market-research projects.

EDUCATION

Interamerican University, Rio Piedras, Puerto Rico. Master's Degree in Business Administration, Major in Marketing. June 1996.

University of Sacred Heart, Santurce, Puerto Rico. Bachelor's Degree in Communication, Major in Advertising. May 1989.

SKILLS / AWARDS

Microsoft Office 2002, Windows 7, Excel, Word and Power Point.

Communication skills: Bilingual – Spanish / English.

Central Atlanta Progress Award: January 2004: ADID Employee of the Year.

August 2005: ADID Employee of the Quarter

February 2011: ADID Employee of the Quarter

REFERENCES

Submitted as Required.

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