Project Manager Professional (PMP)

Cheryl A. Hart

Project Management

A focused and detail oriented professional who applies analytical problem solving and solid organizational skills to lead globally diverse teams effectively. Provided an extensive array of capabilities in project management and customer service to drive project goals during periods of significant change with professionalism and confidence. Achievements demonstrated through solid career advancements with an industry leading telecom equipment manufacturer. Successfully delivered complex multi-million dollar projects for US and International Markets while consistently meeting corporate expectations and budget requirements. A team player with a strong work ethic and commitment to excellence, who established and maintained key customer relationships. Available to relocate.

Areas of Special Competence

Project Management Professional (PMP) Certified

Execution of Project Management Methodology Drive Financial Results

Deliver Cross-Functional Team Leadership Build Customer Relationships

Develop Process Analysis & Improvement Effective Problem Resolution Skills

Career Highlights

Nortel Networks

Project Manager/Customer Service Manager January 2000 – March 2009

Delivered $14.9M in project revenue on time and under budget for 2008 projects for US and International for GSM and CDMA projects on the Sprint/Nextel and Motorola Accounts. Proactively managed the implementation of complex wireless switching / radio equipment hardware and software projects for both voice and data with the newest technologies from pre-order receipt to turn over to Customer.

 Led globally diverse cross-functional teams to successful project completion while achieving or exceeding business objectives

 Ensured quality, schedule and cost metrics were achieved

 Completed the implementation of Evolution Data Optimized (EVDO), on a compressed schedule, in the Sprint New Orleans Market for 2005’s CTIA trade show.

As the Customers’ “single point of contact” for Customer Service served as advocate for customer, account-related operations and service issues including network outage prevention, degradation recovery during event, root cause analysis and closure.

 Successfully managed recovery efforts for natural disaster responses including Hurricanes Ivan and Katrina

 Spearheaded the implementation of a document repository to improve document sharing between Customer and Nortel Network teams.

 Led Lean Six Sigma for PM tools improvement including SAP modules; participated in Lean Six Sigma targeted to improve quality of Sprint/Nextel equipment purchasing process.

Sr. Specialist, Engineering Team Leader October 1997 – December 1999

Hardware Engineering (GSM, T/CDMA). Master Scheduler for all Wireless projects (T/CDMA responsibilities added in Feb., 1999). Established Engineering milestones and tasked Equipment Application Engineers while tracking the jobs through the engineering process. Matrix managed timely contribution of various internal Nortel departments to maintain assigned project schedules. Provided leadership to resolution of issues. Evaluated and implemented process improvements thus streamlining the introduction and execution of jobs. Recommended corrective action to improve operational routines. Developed end-user solutions in FileMaker Pro (a relational database).

Specialist April 1996 - October 1997

Wireless Engineering. Assure the scheduling and tracking of engineering jobs. Coordinate administrative personnel to resolve any issues relating to those jobs.

Technologist August 1992 - April 1996

Systems Engineering, Wireless Division. Job Change and Specification Control. Monitored jobs-in-progress and reported their overall status to executive leadership team. Responsible for generating statistics and performance reports tracking workload and productivity (Metrics).

• Hired into Motorola Nortel Communications; when joint venture dissolved, joined Nortel Networks maintaining original role.

Additional Experience

Apex Diamond Tool Company – Owner Operator. Purchased Apex, a small-sized manufacturing and resale company specializing in industrial diamond tools and related products. Increased sales from $70,000 to $100,000 per year. Managed three employees. Developed and standardized in-house procedures and policies.

Personal Highlights

Education

• Project Management Institute (PMI) Project Management Professional (PMP) certification (ID # 122xxxx)

• Member Project Management Institute

• Various Nortel Management and Technical Courses successfully completed

• Associates of Arts Degree, Fullerton College, Fullerton, California. President's Honor Role.

Volunteer

Recognizing the importance of supporting the community with on-going community volunteer work (non-compensated) over time including various activities such as:

• Member Nortel’s Richardson Women’s Business Council

o Participated in in-house and In Roads mentoring programs providing mentoring to new employees, entry level project managers and college students

• Produce a local interest newsletter; Assist at a performing arts center; Treasurer for a religious community

• Coordinated the development of a community-wide child advocacy agency in Allen, Texas.

o Involvement 1988 to 1992

 President (1989-1990)

 Charter President (1988-1989)

Awards and Recognition

• 2005 Special Recognition Award from Sprint for working disaster recovery for the Katrina Hurricane

• 2004 Nortel Richardson Leadership award

• 2001 Nortel South Central Region Customer Service Team award for overall contributions

• 1998 Nortel Start Award of Excellence for teamwork in GSM Engineering

References

Available upon request

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