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Administrative Assistant Customer Service

Richmond, VA, 23228
August 22, 2012

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**** ******** ** #****. *******, VA *****

804-***-**** *


Profile: Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties assigned in accordance with the office procedures of individual establishments and has include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Work Experience:

Eligibility Worker (Intern) 5/2012-06/2012

Hopewell Redevelopment & Housing Authority Hopewell, VA

Interviews/communicates with applicants, clients, and other agencies both verbally and in writing.

Assesses a customer’s eligibility for Social Services benefits.

Computes and evaluates customers’ income and resources.

Provides information to customers about other Social Services programs and/or community services.

Enters data into the system relative to the eligibility determination.

Performs related work as assigned.

Ability to make eligibility determinations independently by applying policies, rules and regulations, required.

Knowledge of public assistance program policies and regulations

Excellent interpersonal/customer service skills

Administrative Assistant 01/2011-02/2012

Little Angels Family Daycare Fredericksburg, VA

Type, format, proofread, and edit correspondence and other documents, from notes or dictating

machines, using computers or typewriters.

Count, weight, measure, or organize materials.

Train other staff members to perform work activities, such as using computer applications.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Troubleshoot problems involving office equipment, such as computer hardware and software.

Make travel arrangements for office personnel.

Administrative Assistant 02/2010-02/2012

BT’s Catering Richmond, VA

Complete and mail bills, contracts, policies, invoices, or checks.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Compute, record, and proofread data and other information, such as records or reports.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Review files, records, and other documents to obtain information to respond to requests.

Deliver messages and run errands.

Inventory and order materials, supplies, and services.

Complete work schedules, manage calendars, and arrange appointments.

Process and prepare documents, such as business or government forms and expense reports.

Monitor and direct the work of lower-level clerks.

Senior Account Customer Care 11/2008-06/2009

Ups Freight Richmond, VA

Enter data of transactions in record keeping system and file work orders from processing

Participate in community activities to foster and develop customer relations

Process customer change of address and updated other personal account information

Displays good oral and written communication skills

Handle and process all the customer queries received through emails and phones.

Document all the calls and queries to ensure the information’s are implemented properly.

Ensure one time call resolution.

Maintain accuracy of information’s delivered and documented.

Attend briefings, training sessions and meetings.

Contact Center Payment Service 06/2008-11/2008

Bank of America Richmond, VA

Accountable for successful resolution of customer requests

Deepen customer relationships through service and sales

Explained rates and policies for different products the company offered

Handle escalated issues by successfully resolving requests

Conduct investigations to detect and prevent identity theft

Received payment, handled closed accounts and set up new accounts for customers

Develop professional relationships with business partners

Knowledge of policies, products pertaining to teller and new account transactions

Market bank products and services while talking to both customers and potential customers

Analyze customer’s needs and recognize service opportunities


John Marshall High School 2006

High School Diploma





University of Phoenix Present

Bachelor of Science in Human Services

Knowledgeable of public assistance, medical assistance, Snap Program and other


Professional, Ethical, And Legal Issues in Human Service

Models of Effective Helping

Essentials of Psychology

Teamwork, Collaboration, and Conflict Resolution

Knowledge and Skills

Customer and Personal Service


English Language grammar


Economics and Accounting

Active Listening

Reading Comprehension


Social Perceptiveness

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