804-***-**** * email@example.com
SHUNELL R. SAUNDERS
Profile: Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties assigned in accordance with the office procedures of individual establishments and has include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
Eligibility Worker (Intern) 5/2012-06/2012
Hopewell Redevelopment & Housing Authority Hopewell, VA
Interviews/communicates with applicants, clients, and other agencies both verbally and in writing.
Assesses a customer’s eligibility for Social Services benefits.
Computes and evaluates customers’ income and resources.
Provides information to customers about other Social Services programs and/or community services.
Enters data into the system relative to the eligibility determination.
Performs related work as assigned.
Ability to make eligibility determinations independently by applying policies, rules and regulations, required.
Knowledge of public assistance program policies and regulations
Excellent interpersonal/customer service skills
Administrative Assistant 01/2011-02/2012
Little Angels Family Daycare Fredericksburg, VA
Type, format, proofread, and edit correspondence and other documents, from notes or dictating
machines, using computers or typewriters.
Count, weight, measure, or organize materials.
Train other staff members to perform work activities, such as using computer applications.
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
Troubleshoot problems involving office equipment, such as computer hardware and software.
Make travel arrangements for office personnel.
Administrative Assistant 02/2010-02/2012
BT’s Catering Richmond, VA
Complete and mail bills, contracts, policies, invoices, or checks.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Compute, record, and proofread data and other information, such as records or reports.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Review files, records, and other documents to obtain information to respond to requests.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Complete work schedules, manage calendars, and arrange appointments.
Process and prepare documents, such as business or government forms and expense reports.
Monitor and direct the work of lower-level clerks.
Senior Account Customer Care 11/2008-06/2009
Ups Freight Richmond, VA
Enter data of transactions in record keeping system and file work orders from processing
Participate in community activities to foster and develop customer relations
Process customer change of address and updated other personal account information
Displays good oral and written communication skills
Handle and process all the customer queries received through emails and phones.
Document all the calls and queries to ensure the information’s are implemented properly.
Ensure one time call resolution.
Maintain accuracy of information’s delivered and documented.
Attend briefings, training sessions and meetings.
Contact Center Payment Service 06/2008-11/2008
Bank of America Richmond, VA
Accountable for successful resolution of customer requests
Deepen customer relationships through service and sales
Explained rates and policies for different products the company offered
Handle escalated issues by successfully resolving requests
Conduct investigations to detect and prevent identity theft
Received payment, handled closed accounts and set up new accounts for customers
Develop professional relationships with business partners
Knowledge of policies, products pertaining to teller and new account transactions
Market bank products and services while talking to both customers and potential customers
Analyze customer’s needs and recognize service opportunities
John Marshall High School 2006
High School Diploma
University of Phoenix Present
Bachelor of Science in Human Services
Knowledgeable of public assistance, medical assistance, Snap Program and other
Professional, Ethical, And Legal Issues in Human Service
Models of Effective Helping
Essentials of Psychology
Teamwork, Collaboration, and Conflict Resolution
Knowledge and Skills
Customer and Personal Service
English Language grammar
Economics and Accounting