Customer Service Representative

Melody G. Boron

**** ******* **** ********, ** **207

Cell 209-***-**** Email Address: ***********@*****.***

OFFICE PROFESSIONAL

General Office / Clerical / Customer Service Support

SUMMARY OF SKILLS

§ Extensive experience with all clerical and office functions as well as general office equipment

§ Proficient with MS Word, Excel, PowerPoint, Word Perfect, and computerized accounting

§ Experienced in file and record maintenance, bookkeeping, and AP/AR

§ Type 46 WPM and Ten Key 160 KPM

§ Strong attention to detail and reputable for being able to follow both verbal and written instructions and procedures

§ Works both efficiently and effectively in a personable manner to best serve customers, strengthening and growing company client base

§ Recognized by managers as dependable, thorough, and detail oriented

§ Bilingual in English/Tagalog

EMPLOYMENT HISTORY

Office Assistant San Joaquin County/HSA-Stockton, CA

Provide clerical support for department. Maintain and manage files and records. Operate all office equipment. Utilize computer applications. Type, sort, fax, copy documents. Handle confidential procedures. Answer phones and inquiries.

Customer Service Representative Teletech-Stockton, CA

Received inbound calls. Provided extensive customer service and answered all members and new customer’s inquiries regarding their policy. Updated and maintained files and records for new and existing members. Performed data entry, operated computer and utilized Microsoft Word. Typed, copied and filed documents. Gathered and compiled confidential information. Explained complex rules and regulations. Promoted goods and services according to company’s specifications and standards.

Administrative Assistant Stockton Community Church of God –Stockton, CA

Performed all aspects of clerical support including: copying, faxing, and maintaining church documents, files and records. Performed accounting and recording of tithes and offerings. Typed correspondence forms. Took and distributed minutes from meetings. Gathered and compiled flyers. Operated personal computer and utilized Data Entry, Microsoft Word, Excel and Typing.

Customer Service Representative Communication Service for the Deaf-Stockton, CA

Operated Teletypewriter yoke, answered multi-lines phone, and received incoming calls from members. Provided extensive customer service and answered customer’s inquiries, maintained client files and records. Performed clerical support including: copying, and filing documents. Processed applications, ensured completeness and accuracy. Typed letters and correspondence. Performed Data Entry, Microsoft Word, and Typing.

EDUCATION

MTI Business College Clerical Specialist IV Certificate- Stockton, CA

Santa Maria High School High School Diploma-Philippines

Contact this candidate