Data Entry Clerical

Wendy A. Fick

********@*******.***

**** ********* **. *** ***

Houston, TX. 77077

Home: 281-***-****

Cell: 832-***-****

Work: 281-***-****

Objective: To obtain a position in a lucrative company with great

possibilities for advancement.

Education

Katy High School Katy, TX

High School, May 1998

Main studies included

H.C.S.-Health Care Science

H.S.T.-Health Science Technology

T.A.F.E.-Texas Association for Future Educators

Experience

June 2006-Present Saipem America Inc. Houston, Tx

Document Control Clerk

Work with a computer based and hard copy based filing and retrieval system.

Use functional document control procedures to perform project objectives.

Ensure retrieval of paper documents is fast and efficient for engineers,

managers, and shop workers. Make sure procedures are strictly enforced for

control of documentations. Make sure all revisions of drawings and documents are inputed promptly and accurately. Data Entry and Multi-Tasking. Use of Microsoft Word, Access, Excel and Office. Ability to scan, copy, fax, answer calls, file, and more as job requires.

Jan 2006-April 2006 Jackson Hewitt Tax Service Houston, TX

Night Manager/Tax Preparer

Answer all phone calls for office. Also prepared taxes for customers. Answered

all customer questions. Assisted customers with issues concerning their tax

returns. Was able to multi-task and handle difficult situations. Managed office

at night and was responsible for printing and dispersing income tax checks to

customers.

Nov 2001-Jan 2006 Bob's Plumbing Co Katy, TX

Administrative Assistant

Multi-Tasking. Answer all calls for business, Dispatch plumbers, Payroll,

Banking, pay bills, billing to customers, input invoices into computer and

enter sales info into excel daily, keep daily book ledger, also faxing, copying

and filing.

Jul 2000-Sep 2001 JP Morgan Chase & Co Houston, TX

Customer Service Rep Serviceline II

Handle high call volumes on daily basis. Multi-tasking to Assist clients with

account information. Also assisted clients with checkbook orders and foreign

currency orders. Ability to handle irate customers

in a calm and collected manner. Consistently met or exceeded call volume goals.

Mar 1999-Jul 2000 Southwestern Bell SBC Houston, TX

Customer Service Rep

Handle high call volumes on a daily basis. Assist customers with phone service's.

Setting up, disconnecting, transferring, adding, and

deleting services per customer requests. Assisting irate customers to the best

of my ability. Computer/typing literate. Multi-tasking.

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