Manager Customer Service

Carmen Negron

*** ***** ******, ********, ** **206. mobile: 347-***-****, ***********@*****.***

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Skills: • Bi-lingual English/Spanish • MS Office •Vendor Management • Invoice Processing •Pay roll management •Calendar Management • Organized & Detailed-oriented • Client Relations • PeopleSoft • Peach Tree •Time Management

Education: 4/2010- 07/10 New York Medical Training Flushing, NY

4/98-12/98 Katharine Gibbs School, Business New York, NY

09/87-06/91 Clara Barton, Nursing Brooklyn, NY

HOSPITALITY EXPERIENCE

04/2012- Present The National Hotel South Beach, Fl

Phone Operator/ Front Office

•Accurately utilize PBX consoles, headsets, telephones and other related equipment

•Maintain confidentiality, security and integrity of the guest and organizational data

•Ensure release of information is consistent with all privacy policies

•Answer multiple incoming telephone lines

•Obtain all the necessary information and transfer calls to correct extensions

•Provide information to callers as appropriate

•Performs radio paging system

•Program wake-up calls utilizing phone type Superconsole 1000

•Contact security staff members when necessary, using radio-telephones

•Keep records of calls placed and charges incurred

•Greet guests on arrival at the resort and conduct check-in and registration procedures

•Prior to guest check-in ensure rooms are clean, properly equipped and in a high standard

•Implement and maintain guest recognition program I-Preferred Hotel & Resorts

•Properly handle guest complains, inquiries, comments and initiate appropriate follow up

•Up-sell all hotel rooms, spa, optional tours and activities

•Entertain guests as and when appropriate.

•Assist guests with the billing inquiries

•Carry out administrative requirements as directed

•To handle foreign exchange ensuring that every transaction is noted on appropriate voucher and signed by guest

•Alert of foreign currency, traveler’s checks and expired credit cards and to notify the Front Office Manager

1999-2000 Helmsley Park Lane New York City

Guest Relations

•Answer multiple incoming telephone lines

•Obtain all the necessary information and transfer calls to correct extensions

•Provide information to callers as appropriate

•Delegated all guest related request to the proper department for prompt guest satisfaction

09/2011 -03/2012 Coxsackie-Athens School Coxsackie, NY

Nutrition Assistant

•Assist head cook with daily planned meals

•Customer service top priority for students and staff

•Insured accurate cash flow intake using NutriKids software

PUBLICATION EXPERIENCE

08/2007- 04/2008 Florida Design Magazine Boca Raton, FL

Traffic Sales Coordinator

•Responsible for contacting clients for their advertisement needs

• Extensive communication with Spanish speaking clients

• Daily client updates utilizing ACT software and spreadsheets

• Requested for PDFs to be created on same day for client review/approval

• Forwarded latest updates to the account executives daily and/or upon request

• Prepared job jackets for up-coming publications

• Created spreadsheets for daily up keep of art materials

• Responsible for creating publication index report

• Created purchase orders for advertisement laminates

CORPORATE EXPERIENCE

04/2000-03/2007 Citigroup/ Citi Cards LI City, NY

Traffic Manager Direct Mail Production

• Ensured direct mail production synchronized with business drive calendar

• Reviewed confidential customer related details for auditing purposes

• Served as a liaison between marketing strategy partners production manager & print vendors

• Oversaw graphic details and position, colors, paper textures for expectation of the business

• Managed work-flow by routing proofs, modifying, editing and approving in a timely manner

• Responsible for proof reading all final campaign products

• Extensive knowledge of online/web proofing systems

• Carefully planned monthly campaign and delivery schedules

• Briefed internal business partners during weekly conferences regarding production status

• Created and maintained campaign estimates and facts reporting sheets (matrix)

• Delegated campaign products through agencies to insure product quality

• Intensive communication with vendors for receipt of PDFs, audits, delivery status reports

• Responsible for screening phone calls to four direct reports

• Created and submitted expense reports associated with travel

• Updated pay roll system for 90 employees utilizing PeopleSoft

• Assist Senior Vice President during absence of his Executive Assistant

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