Manufacturing Quality Professional

ERIC S. DEAN

**** *********** ****, ****** ** ***80 • 706-***-**** • **********@*****.***

Manufacturing Quality Professional

Workforce Leadership / Team Building / Strategic Planning / Systemic Controls Development / Organizational Development

EXECUTIVE SUMMARY

Extensive experience in precision manufacturing processes, quality management system standards, quality improvement processes, manufacturing management requirements and environmental and safety regulation. Technically, my fortes are in CNC machining, casting, stamping, welding, coatings and assembly processes with primary focuses in customer satisfaction, supplier development, organizational development, continuous improvement, workforce training, and the mentoring /management of junior engineers and technicians. I have a proven track record as a change agent where my solutions have reduced non-conforming product rates, significantly cut warranty claims, slashed customer complaints, and enabled my employers to implement and maintain quality management systems standards utilizing a team /process approach in ramp up, relocation / transfer and come-back facilities.

Demonstrated success record in:

Quality Management System development, implementation and maintenance

Reject Reduction to improve overall production capacity

Improving Customer Confidence and Satisfaction for higher scorecard and reduced costs.

Improving Supplier Quality for greater resource availability

Identifying and Targeting Process Deficiencies to reduce material handling, rework and downtime.

Workforce Training to improve job skills and reduce reaction time.

Continuous Improvement / Project Management to reduce the overall cost of quality and increase profitability.

CORE COMPETENCIES

• Leadership • Multi-disciplinary Team Building • Communication Skills •Decision Making

HIGHLIGHTED CAREER ACHIEVEMENTS

2003: Awarded First Coast Manufacturing Association (FCMA) outstanding employee “Crane Award” presented by John Peyton (Mayor of Jacksonville, FL).

2000: Achieved certification through the Society of Manufacturing Engineers as a Manufacturing Technologist

1997 Appointed Safety Committee Chairman

1991 Awarded Junior Sailor of the Quarter for Mid-Pac Fleet during Operation Desert Storm.

PROFESSIONAL EXPERIENCE

Georgia Hydraulics Int’l Quality/Safety/Environmental Manager Austell, GA 2010 – Present

Write policies, procedures and instructions. Planned, developed and implemented quality management system. Achieved ISO 9001:2008 certification within four months of hire. Implemented 5S and lean processes to reduce scrap, rework and backlog. Reduced customer complaints by 50% within six months. Implemented six-sigma and automotive/TS strategies to improve customer satisfaction. Implemented change point control system and developed metrology management system. Designed and implemented internal auditing system. Write and implement corrective and preventive actions. Design and fabricate weld and machining gages and fixtures. Trained workforce on ISO requirements, Good Manufacturing Practices (GMP) and skills development. Currently developing safety programs and environmental management systems in pursuit of ISO 14001 for anticipated certification audit in March, 2012.

TRC Staffing Contract Quality Engineer Marietta, GA 2010 – 2010

Managed metrology maintenance system. Managed customer quality concerns for fifteen customers. Managed injection molding quality processes utilizing thirty-five capital assets. Improved mold defect reaction time and containment of nonconforming product. Implemented reject reporting system. Developed and implemented change control system. Developed and communicated production and quality measurables throughout the organization. Launched TPM improvement initiative. Eliminated backlog of overdue customer required corrective actions. Improved supplier quality development and customer relations regarding quality concerns.

Spherion Contract Quality Engineer Cleveland, GA 2009 – 2010

Organized and managed containment/resort activities for relocated business unit encompassing forty pieces of production equipment transferred from northern facility. Trained and supervised sixty quality inspectors. Eliminated customer backlog and customer complaints while reducing manpower to improve cost effectiveness.

TRW Automotive Senior Quality Engineer Flowery Branch, GA 2007 - 2009

Improved reaction time to correcting product nonconformance through training the workforce on defect recognition, how to visually detect signs of tool/equipment wear prior to nonconformance, by setting SPC control limits and enhancing inter-departmental communications. Developed quality focused relationships with ductile iron cast suppliers. Streamlined OEE and reject reporting systems, reduced scrap by 55%, boosted morale and the overall quality culture of the workforce, raised OEE by 25% and PTR by 45%.

Hayes Lemmerz Int’l Quality Supervisor Gainesville, GA 2007 - 2007

Improved efficiency of scrap reporting by assessing process lead time, implementing nonconformance attack teams on all 3 shifts and instituting new procedures for rework of nonconforming product, which resulted in 75% reduction in As-cast and machined defects. Minimized employee overtime by eliminating MRB backlog, focusing on JIT reporting and addressing shift supervisor responsibilities, which led to estimated cost savings of $75,000 per month. Developed a new method for inter-departmental communication, which improved reaction time on correcting nonconformance.

F&P Georgia Mfg. Quality Engineer Rome, GA 2005 – 2007

Developed reject reduction plan to be implemented at US and Canadian Facilities. Reduced internal nonconforming product by 46% and customer complaints by 75%. Created an innovative strategy for the development of the organization’s quality culture that resulted in improved reaction time, communications, production safety and pride of workmanship. Avoided lost time and lost productivity by performing production risk assessments and implementing appropriate preventive actions. Enhanced departmental workflow and product quality through root cause analysis of nonconformance, equipment capability studies, ergonomic / motion time studies and implementing appropriate corrective actions.

Enkei Florida Mfg. Document Control/Quality Assistant Jacksonville, FL 2001 – 2005

Championed the development of a cross functional Safety Committee. Avoided lost time and lost productivity by effective risk analysis and corrective action recommendations. Enhanced departmental workflow and product quality through driving the implementation of TPM. Achieved optimal outcomes in reduction of customer complaints by recognizing visual inspection deficiencies by correcting lighting and providing other resources for inspectors. Reduced As-cast defects by establishing preventative standards and techniques.

Vulcan Mfg CNC Machinist Jacksonville, FL 2000 – 2001

Made a positive impact on product quality by implementing 100% inspection of key characteristics. Exceeded expectations in productivity by program editing for greater efficiency and accuracy. Produced consistent effectiveness in meeting production requirements through reductions in machine set up time.

Riley Gear Mfg CNC Machinist St. Augustine, FL 1999 – 2000

Eliminated inefficient methods of job change over, which led to reduced set up time. Reduced unproductive functions by implementing job set up sheets. Earned the reputation as a productive member of the organization by eliminating first piece nonconformance.

US Filter Corp. CNC Machinist Deland, FL 1996 – 1999

Implemented tool management system for greater inventory control and cost per unit justification. Reduced injury / incident occurrences by 60% through performing regular safety audits. Accomplished stand-out levels of productivity by operating multiple machines simultaneously. Decreased unwanted scrap through eliminating first piece nonconformance. Inspired colleagues to increase productivity by offering additional training.

Heric Precision Inc. CNC Machinist Clermont, FL 1994 – 1996

Served critical role in new programs and procedural improvements. A driving force in departmental change and advancement. Highly competent in accepting responsibility, challenge and risk. Instrumental in constructive feedback, creative alternatives and consensus building.

US Navy Mk-86 GFCS Data Systems Technician Pearl Harbor, HI 1988 – 1993

Created unique solutions to challenging problems. Promoted a work environment conducive to support, personal growth and open communication. Proven as a leader, high performer and worthy colleague. Solid contributor to special projects, unforeseen challenges and extracurricular activities.

EDUCATION

Florida Metropolitan University Master of Human Resource Management Jacksonville, FL 2006

Stetson University Bachelor of Business Management Deland, FL 1998

Lake-Sumter Community Coll. Associates of Arts Leesburg, FL 1996

Systems Technology Institute Associate of Computer Engineering Altamonte Springs, FL 1986

New York Military Academy JROTC/HSD High School Cornwall, NY 1979

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