Customer Service Administrative Assistant

Carla L. Pickron

***** ******** ******* *****

Clinton Twp, MI 48038

248-***-**** (Mobile)

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Objective: To secure an administrative position with opportunity for advancement.

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Highlights of Qualifications

•Directed and coordinated office activity; screened and transferred calls utilizing multi-line switchboard; fund raising and event planning; prepped agendas for meetings; maintained databases; made travel arrangements. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

•Drafting and filing of various legal collection, and grant documents. Scheduled hearings and depositions. Reviewed legal publications to identify laws and court decisions relevant to pending cases and development of grant proposals. Handled multiple priorities and met tight deadlines without compromising quality.

•Versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations.

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Skills Summary

Proficient in Analytical Ability

Keyboarding and Document Formatting

Business Law and Ethics

Bankruptcy and Foreclosure

Medical Office Procedures

Non-Profit Organization Management

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Professional Experience

Customer Service Dialogue Marketing, Troy, Michigan, Winter 2011

Administrative/Legal Secretary Joy Corporation, Zachary, Louisiana, May 2008-May 2010

Legal Word Processor Weltman, Weinberg, & Reis, Troy, Michigan, Mar. 2005- Mar. 2008

Mortgage Clerk National City Bank, Royal Oak, Michigan, Jun. 2002- Mar. 2005

Administrative Assistant Oakland County Health, Southfield, Michigan, Jan. 1999-May 2002

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Education

ITT Technical Institute – Southfield Michigan, AAS, Paralegal Studies (Pursuing)

Academy of Court Reporting- Clawson Michigan, Paralegal

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Certifications

Fair Debt Collection Practices Act

Health Insurance Portability Accountability Act

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