Accounting, Administrative and Customer Service
Resume:
DORIS REES
Olmsted Falls, OH 44138
**********@*****.***
CAREER OBJECTIVE
To obtain a position using my extensive financial, customer service, and administrative experience
SKILLS
Microsoft Word, Excel, Outlook, 10-key proficient, Internet
Fax, Copier, Data Entry 55 wpm and Multi-Line Phone System
WORK EXPERIENCE
Realtywise RECEPTIONIST (temporary) 11/07-12/07
• Greeting customers and answering multi-line phone system
Target SALES ASSOCIATE P/T 05/07-09/07
• Cashier and Customer Service on sales floor
Amerimark CALL CENTER(seasonal) 08/06-10/06
• Telephone Catalog Sales and Customer Service
KLM Online Solutions MARKETING SPECIALIST 01/06-06/06
• Market Visa and Mastercard applications at Cleveland Hopkins Airport
Firestone Tire & Rubber CALL CENTER 08/05-10/05
• Prepare On-Line credit applications from various service centers
Drug Mart BOOKKEEPER 04/05-07/05
• Payment and collection of utility payments
• Accountable for Petty Cash and Lotto Sales
• Reconcile register receipts/cash balances
Global Payments Systems/Electronic Data Systems/
Society National Bank/KeyCorp Bank – Credit Card Processor 1985-2003
GENERAL ACCOUNTING SPECIALIST (1989-2003)
• Reconciled daily Visa/MasterCard/Diners Club credit card activity for all customers
• Communications by phone or on-line to research and resolve customer issues
• Accountable for timely preparation of journal entries at month end close
• Documented procedures on all reconciliation processes
• Instrumental in the cross training of all personnel in our area
• Conducted audit review of automated reconciliations
ADMINISTRATIVE ASSISTANT TO CONTROLLER (1985-1988)
• Verified expense reports for all managers
• Screened and directed messages to appropriate areas
• Conducted tours of facility
• Back-up for Accounts Receivable and Accounts Payable
EDUCATION
Lincoln West High School Graduate
Employment Connection - Brookpark
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