Technician Customer Service
Resume:
Ivan Favela
**** ***** **. ***. ** Houston, Texas 77080
Cell: 832-***-**** E-mail: ************@*****.***
OBJECTIVE
To secure a challenging position as a Voice and Data Technician within a professional environment that provides opportunity for growth and career advancement.
SUMMARY OF SKILLS
10 years of experience in the Telecommunication field with Voice and Data Infrastructural cabling and Telecom experience. Reputation for dedicated teamwork, high-energy work ethic, and commitment to customer service with focused problem solving and organizational skills.
PROFESSIONAL EXPERIENCE
12/11 to Present ICTX (Lonestar Staffing) Houston, Texas
Voice and Data Lead Technician
Installation and termination of Cat 3, Cat 5e, Cat 6, Backbone cables, coaxial cable, and fiber optic cable
Built-out and setup of racks, cabinets, ladder tray, 110 blocks, and 66 blocks for MDF, IDF, telephone rooms, and server rooms
Installation of paging speakers, music on hold boxes, and intercom boxes
Extend demarc locations for T-1, PRI lines, DSL lines, and phone lines
Connecting and troubleshooting dial tone for fax machines
Connecting and troubleshooting a DSL modem for internet connection
Installation of Nortel, Panasonic, ESI, Vertical, NEC, Avaya, and Toshiba phone systems
Installation of Voice mail box, expansion cards, and analog cards for phone system
Connecting and troubleshooting dial tone for phone systems
Programming and troubleshooting Nortel, Panasonic, ESI, Vertical, NEC, Avaya, and Toshiba phone systems
06/11 to 12/11 Absolute Cabling Solutions Houston, Texas
Voice and Data Lead Technician
Installation and termination of Cat 3, Cat 5e, Cat 6, Backbone cables, coaxial cable, and fiber optic cable
Built-out and setup of racks, cabinets, ladder tray, 110 blocks, and 66 blocks for MDF, IDF, telephone rooms, and server rooms
Installation of paging speakers, IP cameras, and projectors
Extend demarc locations for T-1, PRI lines, DSL lines, and phone lines
09/09 to 05/11 Tele-Pro Communications Sugarland, Texas
Voice and Data Lead Technician
Installation and termination of Cat 3, Cat 5e, Cat 6, Backbone cables, coaxial cable, and fiber optic cable
Built-out and setup of racks, cabinets, ladder tray, 110 blocks, and 66 blocks for MDF, IDF, telephone rooms, and server rooms
Installation of paging speakers, music on hold boxes, and intercom boxes
Extend demarc locations for T-1, PRI lines, DSL lines, and phone lines
Connecting and troubleshooting dial tone for fax machines
Connecting and troubleshooting a DSL modem for internet connection
Installation of Nortel, Panasonic, ESI, Vertical, NEC, Avaya, and Toshiba phone systems
Installation of Voice mail box, expansion cards, and analog cards for phone system
Connecting and troubleshooting dial tone for phone systems
Programming and troubleshooting Nortel, Panasonic, ESI, Vertical, NEC, Avaya, and Toshiba phone systems
07/09 to 09/09 Contract College Station Electric Houston, Texas
Voice and Data Technician
Installation and termination of Cat 3, Cat 5e, Cat 6, Backbone cables, coaxial cable, and fiber optic cable.
Built-out and setup of racks, cabinets, ladder tray, 110 blocks, and 66 blocks for MDF, IDF, telephone rooms, and server rooms
10/06 to 07/09 - 09/05 to 03/06 Contract Voice & Data Telecom Richmond, Texas
Voice and Data Lead Technician
Installation and termination of Cat 3, Cat 5e, Cat 6, Backbone cables, coaxial cable, and fiber optic cable
Built-out and setup of racks, cabinets, ladder tray, 110 blocks, and 66 blocks for MDF, IDF, telephone rooms, and server rooms
Installation of paging speakers, music on hold boxes, and intercom boxes
Extend demarc locations for T-1, PRI lines, DSL lines, and phone lines
Connecting and troubleshooting dial tone for fax machines and phone systems
Connecting and troubleshooting a DSL modem for internet connection
Installation, programming, and troubleshooting of Nortel, NEC, Avaya, and Toshiba phone systems
Installation of Voice mail box, FastRads, ATAs, expansion cards, and analog cards for Nortel phone system
05/06 to 10/06 ElectraLink Houston, Texas
Voice and Data Technician
Installation and termination of Cat 3, Cat 5e, Cat 6, Backbone cables, coaxial cable, and fiber optic cable
Built-out and setup of racks, cabinets, ladder tray, 110 blocks, and 66 blocks for MDF, IDF, telephone rooms, and server rooms
03/06 to 05/06 Contract 3rd Coast Network and Cabling Houston, Texas
Voice and Data Technician
Installation and termination of Cat 3, Cat 5e, Cat 6, Backbone cables, coaxial cable, and fiber optic cable
Built-out and setup of racks, cabinets, ladder tray, 110 blocks, and 66 blocks for MDF, IDF, telephone rooms, and server rooms
09/04 to 09/05 Twisted Pair Communications Humble, Texas
Voice and Data Lead Technician
Installation and termination of Cat 3, Cat 5e, Cat 6, Backbone cables, coaxial cable, and fiber optic cable
Built-out and setup of racks, cabinets, ladder tray, 110 blocks, and 66 blocks for MDF, IDF, telephone rooms, and server rooms
Installation of paging speakers
Installation and setup of NEC Phone system
05/01 to 09/04 Fisk Information Technologies Houston, Texas
Apprentice
Installation and termination of Cat 3, Cat 5e, Cat 6, Backbone cables, coaxial cable, and fiber optic cable
Built-out and setup of racks, cabinets, ladder tray, 110 blocks, and 66 blocks for MDF, IDF, telephone rooms, and server rooms
EDUCATION
College: Texas School of Business Houston, Texas
Computer Support Technician Program (graduated 01-2012)
High School: Wharton High School Wharton, Texas
*References will be provided upon request.
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