Professional Resume

**** * ***** ***** **. BERRIEN SPRINGS, MI *****

PHONE 317-***-**** • E-MAIL ********@*****.***

RYAN HESTON

OBJECTIVE

I am aggressively working toward a professional career within your Transportation & Logistics Company. I possess the capabilities to work in this field as I have worked in Insurance Claims and Resolutions. I also have extensive customer service training and have the desire to work in this field. I am looking for this position to get myself where I can become a Track and Trace expert and help your company reach their goals and objectives.

SUMMARY OF QUALIFICATIONS AND SKILLS

 Plan and conduct investigations to determine validity of the claim

 Ability to determine needs for independent vendors

 Confident in counseling and advising on matters of insurance

 Ability to evaluate information while making logical decisions

 Maintain accuracy and integrity while working with customers financial and medical records

 Independently can solve problems while managing multiple tasks simultaneously

 Ability to organize time and manage work with little supervision

CAREER PROGRESSION

Liberty Mutual Insurance Indianapolis, IN 46207

December 12, 2008 to current

Commercial Property Claims Adjuster

 Execute all investigations into claims dealing with Commercial Property

 Establish claim reserve requirements and make adjustments during the processing of the claim

 Maintain diary of all pending claims.

 Create Actual Cash Value worksheets for Insured’s contents

 Prepare and execute appropriate file documentation to support the need for outside services

Liberty Mutual Insurance Camp Hill, PA 17001

June 16, 2008 to December 12, 2008

Workers’ Compensation Specialist

 Implement all investigations into the claim, including contacting Claimants, Insured Company, Agents, U/W, and treating Physicians

 Record and update status notes, and document results, relevant medical reports and duration information per file posting standards

 Set up Panel Physicians for Insured’s and Agents

 Prepare and execute appropriate file documentation to support the need for outside services

Liberty Mutual Insurance Mishawaka, IN 46546

June 6, 2006 thru June 16, 2008

Licensed P&C Agent – Service Plus Team

 Act as a liaison between Underwriters, Agents and Policy Holders

 Deliver precise and responsive decisions to policy holders and agents, while investigating multiple resources

 Provide extensive product knowledge of personal insurance lines

 Implement all types of endorsements and rating factors

 Navigate multiple computer programs while deciphering customer’s needs

 A member of the Policy Retention, and Motivation Team

Liberty Mutual Insurance Mishawaka, IN 46546

November 2005 thru June 2006

Personal Market Claims

 Obtained first claims reports from policyholders and claimants

 Assessed all medical injuries, locations and treatment plans

 Evaluated physical damage to all parties property and vehicles

 Handled losses with empathy

 Mentored new hires, and provided Rep to Rep training

CORE COMPETENCIES

 Integrity and Trust

 Customer Focused and Goal motivated

 Team Oriented

 Planning and Outlining Action Plans

 9 years of strong customer service and verbal skills

 5 years of one on one sales experience

 Ability to work in a fast paced environment

 Willingness to learn and train from others to build working knowledge

SELECTED ACHIEVEMENTS

 Received multiple Perfect 10 awards for outstanding customer service

 Received multiple Bravo awards for working with Licensing Training Team, for outstanding achievement with the Pride Team, and 100% Customer Surveys

EDUCATION

 Almeda University – Bachelors Degree in Business Administration

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