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Administrative Assistant Customer Service

United States
August 11, 2012

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Patricia McLaughlin

*** ****** ***, ***. *, Upland, CA 91786



Education California State University San Bernardino, San Bernardino, CA

BA Degree, Psychology Expected Dec 2012

Chaffey College, Rancho Cucamonga, CA

AA Degree, Social Science Received May 2010

Experience Borders, Rancho Cucamonga, CA June 2011-September 2011


Consistently drove sales.

Consistently provided excellent customer service.

Answered in-coming phone calls.

Processed group savings, services orders and maintained accurate paperwork.

Participated in store events and maintained presentations within store.

Performed housekeeping and cashier duties.

Complied with company business standards, policies and procedures.

West Coast University, Ontario, CA October 2010-April 2011

Test Proctor/Library Assist

Maintained zero tolerance cheating policy.

Maintained highly confidential inventory, logs and testing files.

Verified student’s identification while distributing testing paperwork.

Clarified test instructions for students.

Collected test materials at end of testing period.

Located books and publications for students.

Recorded and verified due date on cards.

Inspected returned books for damage and filed cards in box.

Sorted and shelved books.

Answered telephone inquiries.

Chaffey College, Rancho Cucamonga, CA January 2010-May 2010

Student Clerk (Work Study)

Answered phones, greeted faculty & students.

Maintained files, processed incoming & outgoing mail.

Insight EECI, Anaheim, CA March 2006-Nov 2008

Corporate Administrative Assistant

Administrative Assistant


Human Resources Assistant

Accounts Payable Assistant

Marketing Assistant

Irma Hotel, Cody, WY April 2002-Feb 2004

Night Auditor, Hotel Front Desk, Hostess

Greeted and seated customers.

Processed restaurant phone orders for customers.

Organized reservations for holiday meals.

Checked guests in & out via Nite Vision software.

Assisted guests with local area information.

Balanced & processed daily hotel & restaurant financial transactions.

Maintained security for hotel, restaurant, & guests.

Ran end of day reports for rooms, food, & beverage.

Park County School District, Cody, WY May 2000-January 2004

Substitute Teacher

Carried out teacher lesson plans for K-12.

Assigned student class work and homework.

Maintained order, structure, and fun learning.

Completed report to teacher.

U.S. Navy Veteran, San Diego, CA March 1989-March 1993

Communications/Intelligence Specialist

Collected and communicated information and data.

Kept fleet informed of latest news and developments.

Detected enemy radar signals.

Handled, coded, and decoded highly classified/high tech documents.

Defended against threats. Deciphered and protected classified information.


Member, Psych Club, California State University San Bernardino Psychology Club 2012

Ticket Taker, LA Times Book Festival, University of Southern California campus 2012


Computer Skills, MS Office, Windows 98, 2000, XP, Vista, Internet.

Languages, English: Fluent.

Spanish: Proficient.

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