Sue Presnell's resume
Resume:
Susan Presnell
Objective
To become part of an organization where my abilities can support the team, offer assistance where needed and coordinate efforts within an office environment.
Customer Service
Lead customer service representative with 12 years experience.
Answered inbound calls, took orders from customers while concentrating on suggestive selling.
Resolved all problems presented by the customers.
Entered all orders into AS400 ensuring accurate deliveries.
Assisted sales staff with special orders, customer information, product information, product inventory, and merchandise return issues.
Bookkeeping
Receivables, payables, filing, coding, reconciliations for warehouse supplies.
Period and year end accruals.
Controlled petty cash and handled warehouse checking acct,
Sole responsibility for creating, deleting, and maintaining accurate information and updating 8,500 customer accounts in data base.
Administrative Assistant
Typed memos for all supervisory personnel in warehouse, developed spread sheets for special projects and designed all in-house forms.
Purchased all warehouse supplies, controlled PO logs, ordered equipment repairs.
Answered and directed all incoming calls with 8 outgoing and 4 mega watt lines.
Updated all extensions within the Merlin System.
Sole responsibility for updating and publishing wave picking schedule for 212 stores.
Assisted with maintenance of personnel records for 240 associates.
Created an abbreviated sales sheet that is now used company wide by the sales force.
Created and maintained a structured regimen and time line to keep all customer accounts active and accurate daily to comply with the Arizona liquor laws and updated all spreadsheets dedicated to the customer data base information.
Inventory Control
Lead person for inventory control for $1.5 million dollar inventory.
Responsible for preparing bi-yearly personnel scheduling and all paperwork for inventory.
Sole responsibility for the locations of all SKU’s within the warehouse.
Teaching/Management
Responsibility for a team of 4 associates in warehouse inventory control.
Trained new employees including; the day to day responsibilities of the order desk, learning the AS400 system, handling customer problems, merchandise returns and other special functions dealing with customer service.
Created a manual for the AS400 to help with training new employees.
Employment History
Alliance Beverage Distributing Co.: Customer Service Representative
1115 n 47th Ave, Phoenix, AZ 85043
March 1996 to May 2008
Northern Automotive: Administrative Assistant
PO Box 6130, Phoenix, AZ 85017
April 1975 to December 1995
Skills and Attributes
Computer literate including:
MS office programs (Outlook, Word, Access and Excel) and AS400.
Enjoys the challenges of learning new programs.
Fast learner with new data systems.
10 key and typing.
Excellent written and verbal communication skills, with an eye for detail.
Internet proficient
Punctual and dependable.
Highly organized and detail oriented, able to multitask.
Loyal team player.
Self starter with a can do attitude.
Exceptional work ethic.
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