Operations specialist

Tiffany K Jennings

******@*****.***

Cell Phone 520-***-****

Career Objective

To join a company that will help me continue my professional growth in a career in which utilizes my excellent organizational skills, effective interpersonal communication skills and experience in administrative account management while helping them grow and develop into a stronger, growing organization.

Experience

CU Alliance

Operations Manager

Feb. 2009 to Oct. 2009

Oversee the processing, funding and reserves on all incoming contracts for a minimum of 30 credit unions in 8 states.

Ensure that all loan packages are documented in accordance with federal and state lending regulations, credit union lending policies and underwriting guidelines.

Answering inquiries from all credit union, dealership and customers.

Hiring, training and counseling of employees.

BBVA Compass Bank, Dealer Finance

Operations Coordinator III,

March 1997 to Feb. 2009

Coordinate the processing, funding and reserves on up to 11000 original loan contracts per month in a unit which produces up to $254 million monthly in loan business from 20 states.

Ensure that all loan packages are documented in accordance with federal and state lending regulations, bank lending policies and underwriting guidelines.

re-contracts, substitutions of collateral, vin corrections, research, fraud investigation. Answer dealer and customer inquiries regarding new loans and reserves.

Verify customer information such as insurance coverage, fraud statements, social security numbers and proof of income.

Training and reviews of employees.

Collections

Title, lien and deed release.

Balancing GL accounts and dealer reserves.

Walgreens

Service Manager

1994-1997

Ordering and maintaining stock for all merchandise in store.

Keeping price changes, inventory counts and product revisions up to date.

Operating and balancing cash registers. Doing daily drawer counts on employees registers. Provide cover for all departments when needed.

Customer service via the phone and in the store.

Store Manager Dairy Queen

1990-1994

Training, scheduling and working with a staff of an average of 8 people.

Reviews, interviewing and terminations

Keeping the store and products up to the company standards

Ordering supplies and keeping machines in proper working order

Customer service via the phone and in the store.

Education

General Studies, Pima Community College, Tucson Arizona

Graduated Palo Verde High School, Tucson Arizona

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