Cecelia
Resume:
CECELIA R. GARCIA
***** ********** ***. *********, ** 64030
********@*****.***
OBJECTIVE:
Employment opportunity in the medical/clerical field within an organization seeking a dependable, professional, team member with strong organization and communication skills as well as six years of experience in the medical field.
EDUCATION:
Bachelor of Science in Healthcare Services, anticipated May 2012
Avila University, Kansas City, MO.
Certification Insurance Billing & Coding, October 2007.
Truman Corporate Academy, Kansas City, MO.
Business Office Technology Certificate, October 1998
Flint Hills Job Corps, Manhattan, KS.
MEDICAL RELATED EMPLOYMENT:
Admitting/Scheduling Representative. University of Kansas Hospital Cancer Center, Kansas City, KS, November 2008 to present.
• Return calls to patients promptly and transfer patients to appropriate nurse if needed
• Input patient demographic information into the computer system to register patients for their appointment in the Cancer Center.
• Obtain appropriate medical records needed for new patient appointments.
• Reschedule appointments for patients and clinics that are canceled by doctors.
• Update requisitions for lab work and send out letters and packets to new patients.
• Schedule second opinions and back up Hematology scheduling when needed.
PRN Patient Access Representative I / Patient Access Representative I / Scheduling Representative. Truman Medical Center, Kansas City, MO, May 2007 to November 2008 and August 2005 to present.
• Served as a front-line representative, interviewing patients and their families to gather demographic and financial data, accessing patients’ clinical and financial information in the hospital system.
• Communicated health benefits regulations and patient financial obligations to responsible parties, verified financial and insurance information, and obtain pre-certification and authorization for referrals.
• Completed admission/registration paperwork, make bed assignments, and track patient transfers and discharges.
• Pre-registered patients through on-line registration system ensuring accuracy of all information collected and documentation of pre-certification and/ authorization for services is received.
• Verified financial and insurance information, properly communicate payment policies and procedures,
bill Medicaid and Medicare (scrubs), and update patients’ accounts for insurance purposes.
• Ensured that clinical referrals and all other documentation including test results are received from the primary care physician and routed to the specialist prior to patients’ appointments.
• Assisted with training new and existing staff concerning ambulatory services, proper protocols, answering incoming calls, and accurately identifying patients’ needs.
CECELIA R. GARCIA
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• Worked closely with hospital staff to coordinate same-day-appointments.
• Used applications effectively in research, tracking and recording of data.
• Maintained organized appointment schedules for 10 outpatient surgery clinics and 20 Family Practice Clinics for both hospitals, from scheduling, to reminder calls, to check in of patient for visit.
• Served as member of Interdepartmental Focus Group bringing concerns team members shared.
• Routed prescription refill requests to the appropriate clinic for proper refill.
• Scheduled variety of special Radiology procedures.
Medical Assistant. Comforce, Overland Park, KS, April to August 2005.
• Drew patients’ blood and performed time studies, blood bank work, and tray set-up.
• Checked patients in and out, collected co-pays, and managed their charts.
• Set up rooms for exams, injections, and drug screening, and prepared patients to see the doctor.
Customer Service Representative. Caremark (Bossler Hix), Lee’s Summit, MO, July 2004 to April 2005
• Answered incoming calls from customers who mail order medications, and followed up on medication that was not shipped.
• Verified co-pays on medications available through mail order.
• Checked on deductibles, and informed customers of their prescription plan benefits.
Data Management Associate. Quintiles (Kelly Services, Temp Agency), Kansas City, MO, May 2002 to April 2003.
• Prepared, filed, pulled, and delivered patients’ charts.
• Checked charts in and out of the file room, making sure all were properly returned and filed.
Medical Assistant. Women’s Comprehensive Health of Planned Parenthood, Overland Park, KS,
April to October 2001.
• Assigned patients to rooms, and charted their concerns.
• Set up trays for blood draws and injections, and ordered medication and supplies.
• Scheduled patients to see the Nurse and to arrange for surgery.
• Assisted the Doctor with procedures in the Surgery Room, filing of medical records,
OTHER EMPLOYMENT:
Records Management. Sanford Brown College, North Kansas City, MO, January to November 2004.
Customer Service Representative. VoiceStream Wireless, November 2001 to April 2002.
Customer Service Rep, Teletech, Kansas City, KS, January 1999 to November 2001.
Customer Service Representative. ADT Security Systems, North Kansas City, MO, October 1998 to January 1999.
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