Customer Service Maintenance

Steven D. Jones

*** ********* ****** * Baltimore, MD 21229 * 410-***-****

*******************@*****.***

Career Summary

Hardworking, detailed oriented and efficient professional with over 20 years of experience in various fields from maintenance to mechanical, construction and renovations. Displays excellent customer service skills. Patient while working with a wide range of personalities while maintaining the ability to perform multiple tasks in a fast paced environment. Performed coordinating, analyzing, and planning expertise. Obtained three promotions within a three year period.

EDUCATION

GPA 3.0

CFC Certification in HVACR; Universal Certification

North American Trade School

August 2009 - PRESENT

Maintenance Staff SSOP; Fair Housing Maintenance Technician; Workplace Basics

Morgan University

Jan 2009 - December 2009

Masonry Certification

January 2003 – December 2003

Professional Experience

Aug.08-June 09

Morgan Properties

Diagnosed heating & cooling system issues, plumbing, and on-call emergencies including after business day hours responding to tenants utility malfunctions. Processed an assortment of work orders for over 460 apartment units closely coordinated with all property personnel to ensure smooth operation of the equipment at the Towson Crossing apartment complex.

Jan.08-Aug.08

Catholic Relief Services

Building Maintenance Technician carried out facility repairs to ensure an efficient operational, safe and as well attractive living environment for a secure workplace for staff and visitors. Technician duties included minor plumbing

Steven D. Jones’ Resume

Continued page 2 of 2

repairs, all facility maintenance (keeping all equipment, building operating units in good condition and working order), carpentry, drywall, heating and air conditioning repair assignments; worked indoors and/or outdoors. Also supported security personnel security actions for the facility including securing all entrances and exits for the facility. Additionally monitored any outside contractors that were needed to assist outside of maintenance task to guarantee all building procedures and safety codes were adhered to at all times.

Oct.07-Jan.08

Jiffy Lube

Preventive Maintenance with automobiles

Lube Technician changed oil filters, oil, checked and changed all automobile fluids, checked tire pressure while preserving excellent customer service to all customers in addition to all potential customers.

Oct.93-Oct.07

Sanitation Engineer

Department of Public Safety

Assisted in the upkeep of the facility to include floor maintenance, painting and cleaning.

April 88-June 90

United States Army

Maintained security of U.S. Army bases and other military installations in various nations and supported peace-keeping ethics with other nations. Acquired German knowledge and knowledge of language while serving.

Contact this candidate