Customer Service Expert

Objective:

To obtain a position that allows me to utilize my administrative assisting and customer service skills, while also using communication, organizational, and critical thinking skills.

Work Experience

Customer Service Rep

09/2006 - 01/2009 Donnelly Communications, Atlanta, Ga

Required to answer inbound calls for multiple catalog clients

Required to speak in a professional and appropriate manner

Required to enter data into system while simultaneously taking customers orders

Front Desk Clerk/Night Auditor

04/2006 - 07/2006 Northlake Inn, Tucker, Ga

Required to check guest in and out.

Answer all calls in a timely manner; operate heavy call volume switch board.

Handle guest complaints and concerns.

Handle cash/credit transactions.

Run nightly audit reports and functions.

Front Desk Clerk/CSR

03/2006 - 07/2006 The Little Jumping Bean, Midtown-Atlanta, Ga

Responsible for greeting every guest.

Handle all registration, memberships, and promotions.

Answer all calls in a timely manner

Handle cash/credit transactions

Maintain clean and safe work environment in a children's atmosphere

Party Liaison

Scheduling and booking of parties and facility rentals

Data Entry Clerk II

5/2005 - 11/2005 Venturi Staffing, Buckhead, Ga

Started as a part time clerk on weekend shift. Work environment was very competitive for limited openings for full-time weekday shifts. Top producers would get first offers for full-time shift openings. Was offered full-time position after first week of employment.

Employee required to meet quotas of 5000 10key documents per shift

Maintained positive attitude, punctuality, professionalism, great communication skills, and great work ethics.

Front Desk Clerk

12/2004-5/2005 Savannah Suites, Decatur, Ga

required to check guest in and out

Answer all calls in a timely manner; make reservations; handle guest complaints and concerns

Handle cash transactions

maintain a clean and safe work environment; maintain a friendly and positive attitude.

Cashier/CSR

6/2003 - 10/2003 Blockbuster Video, Stone Mountain, Ga

required to greet every customer with a friendly welcome, maintain a positive, friendly attitude

check-out customers in a timely fashion, suggest sales, handle cash transactions, count safe, active sale

During Promotions for the Blockbuster Rewards, I was the chosen active seller of the store becoming the number 3 seller in the area.

Cashier/Team Leader/Team Trainer

3/2002-3/2003 Mrs. Winners, Decatur, Ga

handle cash transactions

handle customer complaints, and concerns,

train new employees

Education

Towers High School , Decatur, Ga

5/2000-5/2004

High School Diploma (College Preparatory)

Xavier University of La, New Orleans, La

5/2004-12/2004

University of West Ga , Carrollton, Ga

1/2005-05/2006

References Available Upon Request

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