Customer Service Manager

Jesus Pagan

*** **** ***** *** **

Bronx, New York, 10460

Telephone# 347-***-****

Cell# 347-***-****

OBJECTIVE: To obtain a position in a company where I can utilize my skills as a Customer Service Representative

EXPERIENCE:

YVES Condominium, New York, NY August 2008- Present DOORMAN/CONCIERGE

Meet and greet residents/guest

Open doors for residents/guest

Call residents via intercom for deliveries/guests

Call car service when requested

Distribute mail and handling out packages for residents

Knowledge of the winpak system/keytrak system.

Knowledge of the building link system

Knowledge of fire safety system

Ability to apply good judgment and maintain composure in high pressured situation

Larchmont Hotel, New York, NY September 2007-March 2008

FRONT DESK AGENT/NIGHT AUDITOR

Check in/Check out guest

Make reservation via phone/fax

Print out reports for general manager, housekeeping managers.

Print out end of day reports and end of week reports

Print out reservation for next day.

R.P.T Physical Therapy, Brooklyn, NY July 2006- September 2007

FRONT OFFICE MANAGER

Responsibilities include, welcoming patients in person

Scheduling appointments via phone/fax/in person

Verifying patients insurance for payment of treatment

Maintaining patients accounts

Recording and collecting patient’s charges, filing

Collecting and expediting third party claims

EDUCATION: High School Equivalency Diploma

CERTIFICATION:

Vocational Foundation Inc., New York, NY March 1996

Hotel Industry Program

Using a computer simulation program to teach management and decision making skills

Critical thinking and job readiness skills

Applied service quality themes such as customer service quality themes, front desk procedures

SKILLS:

Microsoft word, computer literate, typing (40wpm), speak English/Spanish fluent

REFERENCES UPON REQUEST

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