Resume/Porter

GLADYS M. ORTIZ

**** *** ****** *** #****

New York, NY 10035

Mobile: 917-***-****

Email: **********@***.***

OBJECTIVE To obtain a challenging position in the welding industry that provides opportunities for personal and

professional growth.

SUMMARY

Developed a reputation for excellent customer service by:

Acknowledging the customer’s presence and making eye contact.

Taking time to answer the customer’s questions or finding someone who could.

Giving the customer my full attention and greeting them in a friendly and respectable manner.

Welding training, Blue Print Reading, Basic, MIG, TIG And Stick Welding

CERTIFICATES / LICENSE

Bend Certificate – Gas Metal Arc Welding (MIG)

Shield Metal Arc Welding (Stick – 7018 Rod

Certification of Welding 900 Hour Program

New York State Drivers License

EMPLOYMENT

FedEx office and print December 2006 – May 2010

Counter Retail Consultant/Customer Service/Printing Machine Operator New York, NY

Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving; able to satisfy those needs with a minimum amount of supervision; perform consultative selling to customers, and explain the benefits of digital printing technology to customers; troubleshoot routine equipment problems; assist in the training of new center team members; log orders in tracking system, perform quality checks, package, store, retrieve, and ring up orders

Hub Home Improvement May 2000 – February 2007

Maintenance Supervisor/Cleaning Brooklyn, NY

Good Shepherd Services: Performed opening procedures for the agency; provided general maintenance services (sweeping, mopping, and bathrooms), in addition to minor home improvements such as stripping, waxing, and buffing floors; removed old, raised-up paint chips and prepared the area for painting; performed inventory of supplies, verbal ordering; utilized knowledge of Fire Drill procedures to perform test fire drills for employee compliance.

Park Slope: Performed domestic violence shelter maintenance (sweeping, mopping, painting, taking out recycling trash, shoveling snow, keeping front of house clean to avoid sanitation summons); utilized knowledge of Fire Drills procedures to perform test fire drills for employee compliance; performed light handy work around house.

SKILLS

Stripping, Waxing, Buffing

Painting

Security

Fire Safety Director Certificate Issued By NYC Fire

Dept Operation of building alarms

Multi-type fire extinguishers

Bi-lingual Spanish

KNOWLEDGE OF-

Shielded Metal Arc Welding (SMAW Basic/Advanced), Gas Tungsten Arc Welding (GTAW), Gas Metal Arc Welding (GMAW), weld horizontal, vertical overhear in ARC, TIG, MIG, Welding, Oxyacetylene Welding and

cutting, and blueprint reading

EQUIPMENT-

Oxyacetylene welding and cutting torches, welding machines, cut-off saw, hand drill, wire brush, welding

helmet and Jacket, tip cleaner, chipping hammer, tape measure, adjustable wrench and drill press, hand grinder, and

measuring tools.

References available upon request

Contact this candidate