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Quality Process Improvement

Richmond, VA, 23113
August 05, 2012

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Timothy W. Christmas

***** ******* ****

Midlothian, Virginia 23113



A Manufacturing/Production Professional with experience in fast paced, high speed, automated production operations, lean manufacturing methodology, process improvement, document control, team building, safety, and leadership in Fortune 100 companies. Proficient in regulated environments (ISO 9000), compliance, corrective/preventive action and certified in process/quality auditing. Knowledgeable with a variety of manufacturing concepts, practices, and procedures. Results driven, data based decision maker; relying on extensive experience and judgment to plan and accomplish goals.

Experienced in scheduling, conducting and reporting day to day production operations.

Developed and trained employees on defined work packages to initiate and control operations including scope, Good Manufacturing Practices (GMP), specifications and drawings.

Led cross functional process improvement teams against product waste, maintenance/mechanical issues and downtime totaling more than $1.1 million in cost savings.

Implemented Natural Work Teams Quality Star Point program reducing budget by $110k.

Document Project Leader (DPL); expertise in technical writing, developing and peer reviewing

GMP’s for compliance and training requirements, managing up to 3,500 documents.

Experienced in 5s, six sigma, statistical process control and other lean management tools.

Six years’ experience supervising, coaching and motivating employees.


BS, Business Management, University of North Carolina Wilmington, Wilmington, North Carolina


RG STEEL, Sparrows Point, Maryland 2010 – July, 2012

Shift Manager

Managing and maintaining the integrity of three steel mill operations in accordance with plant policies and procedures for the fourth largest steel producer in the United States.

Motivate and supervise forty-five employees on rotating shifts, twenty-four/seven operation.

Responsible for shift and production schedules, work station assignments/rotations and payroll.

Accountable to meet shift production goals, maintain a safe and healthy work environment while complying with all applicable governmental and environmental obligations.

Coordinate mechanical/electrical departments during downtime and planned maintenance efforts.

PHILIP MORRIS USA, Richmond, Virginia 1996 – 2009

Manufacturing System Specialist (2004 - 2009)

Supported manufacturing production areas to achieve company quality and processing initiatives for a $73 billion, Fortune 100 Company.

ISO 9000 Quality System Certification for manufacturing center, primary processing, direct materials and shipping.

Implemented Customer – Supplier program.

Analyzed and reacted to production activities derived from production control systems.

Timothy Christmas - 804-***-****

Philip Morris USA, cont.

Senior Production Support (2000 -2004)

Led cross functional Corrective and Preventive Action (CAPA) teams to reduce customer

concerns, maintain quality compliance and enhance cost containment.

Developed and presented training for Value Added Work Station (VAWS) and Human Machine

Interface (HMI) control systems.

Demonstrated Project management skills by meeting adjacent product roll-out including

product/process protocols, establishing run times, product schedules, specifications, time lines

and other manufacturing operations for guidance of production workers.

Production Support (1996 – 2000)

Participated in a plant wide Yield reduction team, reduced yield lost by 25% resulting in $1.5

million savings annually.

Led multiple level process improvement teams to increase product production by five percent

resulting in a 60,000/pound production increase.

Participated in day to day production operations, maintenance and downtime issues.

Monitored manufacturing critical control points to identify, report and take appropriate action.

Relief supervisor for three years.

SONOCO PRODUCTS COMPANY, Richmond, Virginia 1987 – 1996

Manufacturing Coordinator (1990 - 1996)

Directed all ISO and Total Quality activities, developed natural work teams, led all compliance functions, identified and presented training requirements for a $4 billion, Fortune 500 Company, global supplier of industrial and consumer packaging.

Assured all parties were fully cognizant of production status, and that planned work and objectives were integrated and communicated.

Reduced process variations and production downtime, up to 70% in production areas, totaling

more than $300K in savings over a four years.

Achieved an ISO 9000 Quality Certification plant-wide

Lead auditor and scheduler for all process and quality audits, including verification activities.

Developed and trained Statistical Process Control (SPC/TQM) application throughout the plant

Receiving/Warehouse Supervisor (1987 – 1990)

Coordinated the delivery and movement of incoming material including transfers and releases.

Calculated production and plant capacities to determine resource requirements.

Supervised ten employees on a 24/7 rotating shift.


Certified Quality Auditor, American Society for Quality

Six Sigma Green Belt

Excel, Word, PowerPoint, StatGraphics, MS office, Livelink and EDMS


American Society for Quality

Project Management Institute

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