Customer Service Administrative Assistant

Yocasta Fernandez

*** ******** ****** ********* *-65

Bronx, NY 10473

Cell Phone: 917-***-**** Email: ********@*****.***

EDUCATION

Monroe College Bronx, NY

Degree: Bachelor of Business Management

Graduation Date: May 2004

Pearson Assessments: Evaluation Systems, New York, NY

New York State Teacher Certification (NYSTCE)

February 2009

PROFESSIONAL EXPERIENCE

Manager, Rapid Auto Parts Bronx, NY

September 2008-November 2011

• Responsible for creating statements regularly

• Perform inventory, placing orders when necessary

• Create and organize employee weekly schedules and oversee employee relations

• Offer positive customer service experience through cheerful interactions and timeliness with service

Administrative Assistant, St. Spyridon Parochial School New York, NY

September 2001- September 2008

• Performed clerical functions by opening, sorting and distributing correspondence efficiently, maintaining and updating filing system, and typing documents, letters and memorandum

• Responsible for handling incoming phone calls

• Collected monthly tuition from students

• Provided administrative support to Vice-Principal

• Assisted teachers in the Universal Pre-Kindergarten program, as necessary

• Prepared monthly reports for the nutrition department

HIV Counselor, Community Healthcare Network New York, NY

March 1999- August 2001

• Educated patients through distribution of informational brochures and other materials

• Administered HIV tests to patients, informing them of their results

• Followed up with patients, giving referrals when necessary

• Organized files and documents through extensive data entry, assuring all patient files remained up-to-date

• Created detailed weekly and monthly reports on how many tests were done and the results

SKILLS

• Fluent Spanish

• Microsoft Word and Excel

• Proficient use of the Internet

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