Sales Customer Service
Resume:
Carmen Gutierrez
Yuma, Arizona 85364
************@*******.***
Highlights of Qualifications
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Outstanding communication and presentation skills
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Demonstrated ability to handle several tasks at once under stressful working conditions
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Excellent organizational skills/Able to work co-operatively and can also work independently
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Fluent in English and Spanish language
Education
Arizona Western CollegeCriminology Courses, Attending Yuma, AZ
Yuma High SchoolGeneral Course of Study, Graduate Yuma, AZ
Military
03/2010 PresentArizona Army National GuardAutomated Logistics Specialist Yuma, AZ
History of Work Experience
04/2007 01/2010NCO GroupCustomer Service Representative Yuma, AZ
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Delivered prepares sales talks, reading from scripts that describe products or services
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Contacted businesses or private individuals by telephone in order to solicit sales for goods or services
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Adjusted sales scripts to better target the needs and interests of specific individuals
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Answered telephone calls from potential customers /maintain records of contacts, accounts, and orders
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Kept records of customer interactions and transactions, recording details of inquiries and concerns
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Referred unresolved customer grievances to designated departments for further investigations
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Compared disputed merchandise with original requisitions and information from invoices
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Assisted customer with cellular phone technical assistance
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Able to meet and exceed company and personal production expectations meeting quality standards
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Assisted customer with questions on invoices and on telephone functions
10/2006 02/2007Dillard’s Inc.Sales Associate Yuma, AZ
02/2006 10/2006Del Sol MarketCashier/Customer Service Yuma, AZ
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Meet and greet customers, vendors, staff, and management
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Answer customer questions and assist customers in locating merchandise
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Maintain knowledge of current sales and promotions, policies regarding payment and exchanges
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Place special orders or call to find desired items
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Handled large amounts of cash, credit/debit cards, and personal checks
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Handled utilities payments, Western Union payments, money orders, WIC payments
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Balanced cash drawer at beginning and end of work shift
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At Dillard’s, met daily sales quotas and assisted customer in completing and submitting credit applications
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Stocked, ticketed, rotated and attractively display merchandise and sales promotion displayed
Specialized Skills
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Clerical skills filing, copiers, facsimiles, typing 70wpm, scanners, and voice messaging systems
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Computer Software Microsoft Word, Publisher, Excel, Power Point, Outlook, and Internet Usage
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Answered multi-lined telephone system/Take accurate and legible messages
References Available Upon Request
Contact this candidate