Human Resources Manager

CARISA BOLAN OS, SPHR

*** *. **** *******, ***** 77018Cell 713-***-**** *************@***.***

Innovative, Bilingual, determined Human Resource and Training & Development professional with more than 15 years of hands-on complete Human Resources Generalist experience developing innovative solutions of performance driving development and implementation human capital strategies for multi-site organizations undergoing rapid growth, restructuring or similar transitions. Experience includes a variety of sectors, including non-profit, for profit, union and non-union environments.

Organizational Development Talent /Recruitment Employee Relations Compensation Benefit Administration

Manufacturing/Oil Gas Union Negotiations Training/Facilitation Strategic Planning Financial Management

PROFESSIONAL EXPERIENCE

HR Consultant/Business Partner February 2010 – Present

Federal Flange- November (2011- Present)

Create HR department, Polices, Employee Handbook, On-boarding system

Fiberspar (July 2011 – November 2011)-500 Employees,

Fiberspar is the manufacturing industry leader of high-strength, fiber-reinforced tubular products for the oil and gas industry.

• Partner with executive leadership on the development of employee policies, compensation program, and professional development of employees. Leadership Training.

SMG - Reliant Park (July 2010 – July2011)-2000 Employees

• Responsible for developing and implementing Organizational Change initiatives targeted at improving an underperforming culture.

• Partnered with executive leadership on the development of employee relations and professional development.

• Evaluated HR processes and technology solutions to improve human resources data management.

Interfaith Ministries, The Rose, Allied Mortgage, DAC IT (February 2010 – July2010)

• Developed and implemented effective HR initiatives and partnered with executive leadership on transformation of underperforming culture. Developing Employee Handbooks, Compensation, Professional Development, Compliance. Evaluating the processes and technology solutions to improve human resources data management.

VP of Human Resources/Operations- AVANCE, Inc January 2004 –February 2010

A Leading Organization with revenue of 45 million with 10 locations and 1000 + employees nationwide.

Reporting to CEO, AVANCE, Inc provided leadership of organizational redesign; program/policy development and human capital planning to integrate 10 subsidiaries established a common HR platform. Working with CEO and Board, lead in creating a values-based corporate culture, Spearheaded integration of these values into the company’s existing HR systems and programs.

Strategic HR Leadership & Operations Management

Built a HR Department. Supervised Six Staff in the administration of human resources policies, procedures, training and development Mentored and developed HR staff by assessing strengths, challenging assignments and opportunities for development. Oversaw and coordinated daily activities and projects of assigned HR staff.

Recruitment, employment, placement, and transfer procedures of employees. Analyzed personnel forecast to project staffing needs. . Project Manager hiring over 100 employees in 6 week time frame.

Act as Company advocate in negotiations with Union in Collective Agreement negotiations, interpreting the collective agreement and managing grievances and arbitration cases. Reconcile opposing claims and recommend concessions, and proposed adoption of new procedures. Working with Union SEIU Local 100, conducted union negotiations, union contract, worked with Union representative.

Facilities Management with 14 different facilities, negotiated contract with Architect, Contractor, Vendor, lead project in two separate build-outs with 500,000 dollar budgets.

Employee Engagement & Performance Management

Employee Relations - Advice, coach, counsel, and train supervisors and managers on and policy interpretation. Conflict resolution, employee satisfaction rose 20 %. Responded to EEOC charges, resulting in 100% win

Employee Recognition Program (ERP), Attendance Management Program (AMP) Drove development of employee engagement initiatives such as engagement survey, recognition programs, and work-life initiatives. Improved engagement scores by 21%.

Collaborate with Executive management to align HR strategies, policies, and procedures in order to support the organizations vision, mission, and goals. Promote best practices in areas of human resource and talent management. Structured training programs for all departments/locations

Designed a competency-based performance management system that evaluated performance on the basis of results, competencies, and behaviors aligned with the company’s core values.

Learning & Development

Revised Policies and Procedures, Employee Handbook, Safety Manual, Affirmative Action Plan, Employee Opinion Survey, Training Programs, Company Newsletter, and Employee Activities Team.

Developed diversity programs, employee wellness programs, safety plans, harassment preventions training, and policies.

Created leadership development and succession planning processes and assessment tools, and led cross-functional talent assessment sessions with senior management. Talent acquisition strategies, including workforce planning tools, applicant sourcing best practices, and methods successful in improving the quality of the applicant pool.

Compensation & Benefits

Benefits Management: Maintained payroll and benefits, FMLA, COBRA and HIPAA compliance procedures. Supervised and worked with 3rd party administrator for all company benefits. Developed healthcare programs and services that improved consumerism, employee wellness, and cost management.

Designed executive compensation programs. Manage 403b, 457 plans administration for all employees. Bonus structure linking pay to individual performance and effectively managed labor cost. 3.8 million in 403b plan assets, and the 3.5 million medical insurance plans.

Managed salary administration for all employees, by ensuring that compensation policies are adhered to and process annual increments for management and non-union staff.

Compensation Plan - Developed and administered the including developing job descriptions, performing job analysis, analyzing salary surveys to monitor internal equity and market competitiveness. Analyze organization structure, and other factors such as compensation surveys, equity, salary ranges. Designed Matrix, score card, and created pay grades.

Training & Development Manager – Café Express, LLC, Houston, Texas 2/2002-10/03

A Leading industry innovative Multi-concept Restaurant Company which is comprised of approximately 1500 employees. 50 million dollars in annual revenues.

Reporting to HR Director, Responsibilities included – Standardized benchmarks in an effort to measure attendance, training, cost per hire and labor cost, product improvements. Designing and implementing training programs, courses and training materials, for a 20 multi-unit, Select, lead, coach/mentor, direct and manage (including conducting performance evaluations, discipline/work plans when required, Attendance Management Program when required)

Responsible for employee development, employee communications, Train the Trainer program. Manage budget and staff to ensure cost effective, efficient support for the above functions.

Wrote nine employee training manuals in English and Spanish for restaurants. Filmed and produced instructional DVDs. Created and implemented New Store Opening Training process. Created and implemented a new employee training curriculum for the restaurants.

Implemented a learning management system to manage learning administration processes, including, scheduling enrollment course assessment, and pre-/post learner testing, which improved accountability for learning at all levels company wide.

Prepare managers and employees to improve performance. Actively manage performance issues to resolution. Lead and facilitated new hire orientation and the training curriculum at new store openings in English and Spanish.

Provide strategic human resources support to management and employees and implement programs/policies/processes. Facilitated weekly MIT meetings. Directed, scheduled, mentored 60 managers. Advised Directors and District Managers on the strategic placement of personnel Consulted with District managers with developing goals for year.

Maintained training budget. Tested and evaluated training programs and materials effectiveness in order to increase ROI. Facilitated Train the Trainer for managers to ensure consistency and quality of training.

Risk Management responsibilities include reported worker’s compensation cases, monitored employee well being, administered safety program. Financial responsibilities include audit and payment of insurance premiums monthly.

Sr. Human Resource & Training Manager – Metro Media, Houston, Texas – 1/2000-2/2002

Corporate restaurant hospitality group, with over 20 concept restaurants, thru-out US.

Responsible for Metro Media - Central Region of 300 plus employees - led, directed, performed talent acquisition, performance management, learning/development, leadership development, ethics, compliance, employee engagement, and compensation/benefits. Ensured unit had a quality workforce through recruitment of qualified applicants including employee background checks, employee and supervisory development.

Company representative for job fairs. Screened interviewed and hired non-exempt/entry level employees. Scheduled organized, and presented employee orientations.

Lead Company Investigations Sexual Harassment, Discrimination. Organized and administered random drug screens.

Formulated teaching outline and determined instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Developed innovative and progressive workshops. Career development planning for all levels.

Tracked all Workers’ Compensation claims, conducted in-house safety training, and ensured OSHA compliance.

Manage projects and lead other HR staff in implementing project plans. Ensure effective communications of HR related issues are disseminated throughout the organization.

Human Resource Manager – Alchemy LLC, Houston, Texas - 1/1997- 1/2000

Developed and implemented HR solutions which include all aspects of HR: workforce planning and retention, organizational development, employee relations, compensation, benefits, with the objective of increasing employee, management, and organizational effectiveness.

Responsibilities included Organized, developed, and executed training for the over 50 staff needed for opening and operation of restaurant. Prepared various payrolls reports weekly by work hours and wages. Filed payroll taxes.

Maintained personnel files and time cards, logged and sorted resumes/applications. Created and Implemented all reports, polices, employee manuals and procedures.

Develop knowledge plan and implement for training managers and employees to improve performance. Actively manage performance issues to resolution.

Designed compensation plans that were consistent with Café Noir’s objectives and unified commitment.

Initiate and conduct personnel investigations, recommend disciplinary actions.

Created job descriptions and pay rate for all positions. Managed and directed A/P, A/R, and managed payroll as well as local payroll tax regulations. Developed and design employee communication pieces. Prepared and completed action plans to increase production, productivity, quality, and customer-service standards.

Program Manager – City Of Houston, Parks & Recreation, Houston, Texas 1990-1997

Directed, counseled managers and employees regarding future training and restructuring of programs. Planned, organized, supervised and reviewed programming at 14 area community centers. Developed and implemented new programs, special project and events to educate and cultivate disenfranchised communities. Recruited volunteers and trained to assist with community special events.

EDUCATION: BA 1993 - University of Houston, Houston, Texas

CERTIFICATIONS: ASTD- Training & Development- Certificate –– University of Oklahoma 2003

LANGUAGES: Fluent in English and Spanish (verbal and written)

TECHNICAL: HRIS- ABRA, ADP, People Soft, PayChex, Ceridian, Crystal Reports: MS Office, Photoshop, Quark Xpress

EDUCATION & CREDENTIALS

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