Human Resources Customer Service

CHRISTINE APERGIS

***-** **** ****** • Briarwood, NY 11435 • ********@***.*** • 646-***-****

QUALIFICATIONS SUMMARY

Senior Human Resources Professional specializing in multi-task functions, creative problem solving and partnering with senior management in company strategic planning.

PROFESSIONAL EXPERIENCE

YourHRExpert.com - Consultant 6/11- Present

Launched Human Resources consultancy serving small businesses and start-up companies. Specializing in recruiting, benefits, job descriptions, employee handbooks, succession planning, EEOC consulting and other Human Resource functions.

FURNISHED QUARTERS (Corporate Housing – Extended Stay Apartments), NYC

Executive Vice President of Human Resources 3/03 – 12/10

• Provide strong and effective leadership, direction and professional expertise in all areas o f human resource management - policy development, performance management, staffing, staff planning, retention, career development, employee relations, benefits and compensation.

• Senior member of Executive Committee involved in all decision making and strategic planning.

• Assured high outcome recruitment processes and practices to support the attraction of high potential, high quality talent for current needs and the strategic planning and development of solutions to build workforce capabilities and bench strength to support organizational growth.

• Evaluated, advised and acted as thought leader to senior operational management for long range planning of new programs and strategies to motivate, develop and retain world class employees.

• Responsible for all areas of human resources for NY, NJ, Boston and Connecticut locations

• Strategic planning responsibility for company’s employee benefits platform, decision maker for design of healthcare coverage and cost management strategies.

• Created compensation models for base pay, bonus program design and annual / ad hoc position salary evaluation across all exempt and non-exempt roles.

• Managed all communications within HR as well as to line managers and employees

• Worked independently with extensive latitude for initiative and independent judgment

• Achieved trusted business partner role with operational leaders through development of relationships, thought leadership, sound advice, strategic outlook and excellent communication

• Involved in all areas with senior management regarding employee mediation and negotiation

• Responsible for annual payroll budget and staffing

• Conducted all management training for all four locations

• Trouble shoot with senior management team to resolve problems within different departments

• Involved in all employee relations, disciplinary and counseling matters

• Managed budget in conjunction with CFO

THE CASTLE AT TARRYTOWN (Hotel - Relais & Chateaux), Tarrytown, NY

Director of Human Resources 8/98 – 3/03

• Responsible for all areas of Human Resources and Benefits for staff of 170 employees.

• Plan administrator for company benefit programs.

• Conducted Management training in areas of Human Resources

• Managed all levels of recruiting

• Conducted annual salary analysis and performance appraisals

• Conduct all training and orientation for all new hires.

• Involved in employee / management mediation and negotiation matters, crisis mgt, counseling

Part of Executive Committee and senior management team

• Trouble shoot with senior management team to resolve problems within departments

• Participate in Manager On Duty program

EMPLOYEE SOLUTIONS, INC. / STANTON EMPLOYEE LEASING, NYC

Human Resources Manager 5/90 - 6/98

• Managed four-person department that provided a full range of Human Resources, Benefits and Customer Service for over 2200 employees. Researched HR issues for client that included wrongful termination, labor and employment laws and harassment issues.

• Responsible for providing benefits and customer service for over 100 clients in the areas of group life, health/dental and long term disability.

• Plan Administrator for company group health and dental plans.

• Acted as a liaison between clients and insurance companies regarding enrollment issues as well as

claim appeals.

• Coordinate and conduct training orientations and benefits for new clients as well as existing clients on a national level.

• Managed 125 and 105(IRC) Flexible Spending Plan for over 2000 employees

• Provided 401K support for all clients.

EDUCATION

Baruch College, New York, NY, BBA - Human Resource Management

OTHER

Member of Society for Human Resource Management (SHRM)

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