Manager Customer Service

Micheal Willems

**** *. ******** **.

Peoria, AZ. 85381

Phone: 623-***-****

Cell ph: 623-***-****

PROFESSIONAL EXPERIENCE:

February 1996 to Present 5&Diner Restaurant

Owner/General Manager

I currently own and operate the 5&Diner Arrowhead along

with my wife and family. I am the acting General

Manager and conduct all duties and responsibilities

associated with the running of a full service

restuarant. As General Manager I had many duties which

include, but are not limited to the following:

*Implempentation of high standards of Quality, Service,

and Cleaniness

*Profit and Loss statements

*Advertising and Marketing

*Hiring and Termination of employees.

*Menu development and design

*Food Costs- ordering of products and goods- daily and

monthly inventories to monitor cost

*Setting up contracts with vendors and outside services

*All restaurant operations and maintenance

Achievements: Recieved multiple #1 rankings in corporate

inspection's for quality, service, and cleaniness. I

attained top 100 in state for highest average Health

Inspection scores. I had the lowest avg. food cost

corporate wide. Finally, I achieved the highest average

score in corporate secret shopper scores for customer

service and quality.

June 1995 to February 1996 Arizona Sports Ranch

Tennis Instructer/pool attendant

I coached and gave tennis lessons to children. I also

helped supervise the pool area and other sports at the

sports ranch. Was responsible for the safety and conduct

of the children and ensured a safe and fun enviroment.

August 1992 to June 1995 Trailbound Sports

Manager

As the manager of Trailbound Sports I was responsible

for the training of staff, customer service and sales,

merchandising of store, ordering and purchasing of all

clothing, technical gear, ski wear, and camping

equipment, and the overseeing of the bicycle and ski

repair and rental shop with-in the store.

EDUCATION:

1986 The Fashion Institute of Design and Merchandising

Bachelors in Design and Merchandising

1983 Orange Coast College

Associate in Design and Merchandising/Business

Nominated for "Innovater of the Year Award"

1981 Edison High School

General Education/Art/Business

References available upon request

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