Human Resources Manager
Resume:
Oneika Stennette-Cooper
Contact
Cell: 818-***-****
e-mail : **********************@*****.***
Profile
Summary Over 10 years experience in fast paced environments requiring a self-starter with effective office management, administrative and technical skills.
Key Skills
Proficient in the following:
Type: 60+ wpm, Knowledge of office machines such as fax, copiers, printers, labels
Bilingual – Fluent in Spanish (speak, read and write), Excellent communication skills Excel, Word, PowerPoint
Proven organizational and leadership skills, Analytical thinker and communicator, Goal and result driven, Positive, Dependable, Responsible
Education
2004 to 2007 Bachelor of Science in Business Management
UNIVERSITY OF PHOENIX, WOODLAND HILLS, CA
Work Experience
Litton Loan Servicing / Ocwen September 2009 to March 2012
Loss Mitigation Agent
• Manage case load of 100 clients
• Responsible for all loan modification documentation
• Provide loan modification counseling to clients
• Process mortgage payments
Customer Care
• Handled over 80 daily outbound calls regarding collection of mortgage payments
• Assisted and provided mortgage support to callers as it relates to bankruptcy, foreclosure, etc.
• Reviewed and processed incoming mortgage documentation
North Los Angeles County Regional Center
July 2001 to June 2009
Lead Secretary
• Provided direct support for two supervisor and fifteen social workers
• Lead four secretaries
• Developed written administrative policies and procedures
• Responsible for training new secretaries
• Responsible for opening, updating and closing client’s file
• Prepared and processed weekly client reports
• Responsible for translation of office documents (Spanish to English/English to Spanish)
• Ensured that all documentation needed was readily available for supervisors and social workers
• Responsible for office administration such as ordering supplies, calendar of events, type letters and proposals, prepared client packets, and other administrative duties as required
U.R. Capital Inc. November 2000 to July 2001
Office Manager
• Provided direct support to Regional Supervisor
• Supervised staff of 5 to ensure sales team were provided administrative support
• Light AR, AP, invoicing, office budgeting
• Managed employee benefits and employee files
• Conducted training (e.g. safety, sexual harassment), new hire orientation, drug and background testing
• Ensured office met federal, state and local laws standards and regulations
• Communicated staff job expectations, planning, monitoring
References
Human Resources
(North Los Angeles County Regional Center)
Human Resources
(Litton / Ocwen Loan Servicing)
561-***-**** Bruce Cheng
(Supervisor at U.R. Capital Inc.)
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