Customer Service Data Entry

ReTrenia M. Smith

***** ***** **., **** ******, IL 60406 708-***-**** **********@*****.***

QUALIFICATION STATEMENT

Over 6 years of office experience, with administrative expertise in the areas of organization/managing, multitasking, and personal customer service with a strong work ethic. Also have an expert level of Accountant skills, which consist of keeping records of all financial transactions. Verifying, analyzing, validating, allocating, and posting business transactions of accounts in journals, and/or computer files. Summarizing and transferring details from separate ledgers or PC files to general ledgers. Reconciles and balances accounts along with compiling reports to show statistics, such as cash receipts and expenditures, accounts payable and receivable, and other items pertinent to operation of business. Through project scheduling, process reports, and customer interface duties I have gained superior communication/presentation, and organization skills. Technical skills consist of Account Management and Process Design and Improvement. Other tools of the trade include an above average knowledge of MSDOS and Windows/Mac computer application packages along Microsoft Office Suite Advance User.

Education

Masters of Science in Accounting

Kaplan University

Graduation date August 6, 2011

Certificate of Academic Achievement: For maintaining a GPA of 3.49 – 4.0 during matriculation out of a 4.0.

Alpha Beta Kappa Honor Society

Experience

Kaplan University, Chicago, IL

Financial Aid Officer

December 2, 2009 – June 22, 2012

Prepare complex financial aid processes, such as creating estimated award letters, clearing C-Codes, etc.

Oversee the entire accounts receivable and collection function.

Prepare and monitor daily student account postings, maintain student account ledgers and monthly student registration billing.

Process invoices daily, scan invoice into AP system and flow up on outstanding payable issues.

Assist in month end process.

Comcast, Tinley Park, IL

Order & Revenue Management Associate

February 12, 2007 – December 2, 2009

Managed and administered all aspects of the customer order life cycle, including customer inventory.

Reconciled customer payments and collected delinquent receivables.

Coordinated resolution of deductions through proper expensing and/or collections

Completed certification for inventory & order management, customer replenishment & accounts receivable

Provided customers with detailed account information including balances, funds availability, debit card holds, HYPERLINK "http://www.freesampleresumes4u.com/telephone-sales-customer-service-resume/" \t "_top" account history, and answered other inquiries regarding existing customer accounts.

Vedior Professional Services -Account Pros, Chicago, IL

Time Keeper / Data Entry Clerk - Phoenix Industrial Services

September 11, 2006 – January 22, 2007

Accounts receivable, payables, collections and data entry.

Conducted and performed budget administration.

Setup and maintained various reports in excel; manpower counts, mobilization and demobilization, equipment tracking, etc...

Managed monthly Financial Reporting-Journal entries and forecast variance explanations.

References Available Upon Request.

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