Customer Service Management

MATERIALS MANAGEMENT AND PURCHASING PROFESSIONAL

Certified Material and Resource Planner

PROFILE

Dynamic professional offering extensive experience reducing costs and delivering results. Background in purchasing, materials management, supply chain, and inventory control. Highly skilled decision maker, troubleshooter, and team leader, with a progressive record of success gained in complex healthcare business environments. Well organized and adept at multitasking, prioritizing, and exceeding goals/deadlines. Strong interpersonal, communication, and negotiating skills. Easily establish rapport and trust. Computer skills include Outlook, Word, Excel, McKesson Pathways Materials Management, McKesson Paragon, and GHX.

CORE SKILLS

Non-Salary Cost Reduction

Equipment Acquisition

Purchasing

Value Analysis

Contract Negotiation

Customer Service

Staff Development

Vendor Management

Budget Development

Strategic Planning

Policies & Procedures

Project Management

CAREER HIGHLIGHTS

Bergen Regional Medical Center Negotiated copy machine fleet lease, generating $300,000 five-year savings. Introduced true Document Management solutions.

Contracted prime vendor with Medline guaranteeing 8% annual savings, branded product savings, and additional suture savings.

Introduced e-commerce, with sole-source office supply solution, and electronic approvals; savings projected at $60,000 annually.

Implemented Global Healthcare Exchange, providing EDI ordering and contract price matching solution.

Replaced IV pump fleet with new bar code capable pump technology.

Health Quest System Produced operational savings of $13MM over four years.

Performed negotiations for capital equipment, and services, resulting in over $10MM in equipment and warranty savings over four years.

Drove standardization initiatives across the Independent Delivery Network (IDN), resulting in 75% system compliance over two years.

Managed Group Purchasing Organization (GPO) contract utilization and compliance, resulting in 92% GPO contract portfolio compliance.

Directed system-wide cost reduction activities through the creation of a Value Analysis Committee, saving $1MM over three years.

Putnam Hospital Center Reduced inventory by 28% in one year, resulting in functional JIT inventory.

Implemented automated MMIS system.

Created and staffed the OR Materials Management function.

Implemented the Value Analysis Committee as a cost-savings methodology.

Increased Storeroom inventory turns from 8 to 20 per year.

EUGENE RUTA – PAGE 2

EMPLOYMENT HISTORY

AVP MATERIALS MANAGEMENT

BERGEN REGIONAL MEDICAL CENTER, Paramus, NJ 2007 to 2010

Directed the daily activities of eighteen Materials Management employees, including Purchasing, Receiving, Central Supply, Mailroom, and Materials Distribution staff.

Managed storeroom inventory and supply cost containment, while maintaining high service levels.

Ensured appropriate guideline compliance, including JCAHO and State regulations. Ensured that all procurement activities met ethical standards of practice and complied with Bergen Medical Center policies and procedures.

Established and monitored equipment and supply evaluation, trial, and service level compliance.

Maintained operational awareness of customer service as the focus of the Materials Management mission. Performed internal Material Management surveys for monitoring department service levels; achieved 92% departmental customer satisfaction rating.

Maintained close coordination with all staff, including administration, physicians, and nursing staff.

Maintained periodic monitoring of vendor performance and GPO contract compliance.

Conducted all capital equipment purchasing, i.e., negotiations, competitive bidding and final purchasing.

IDN PURCHASING MANAGER

HEALTH QUEST SYSTEM, Poughkeepsie, NY 2002 to 2006

Managed staff of twelve employees responsible for Purchasing, Storeroom, and Operating Room Materials Management.

Managed Purchasing operations: $50M annual volume, 60,000 purchase orders processed annually.

DIRECTOR OF MATERIALS MANAGEMENT

PUTNAM HOSPITAL CENTER, Carmel, NY 1987 to 2002

Managed staff of eight employees responsible for acquiring the right products and equipment at the right price, and delivering them to our customers on time.

Managed Purchasing operations: $11M annual volume, 7,000 purchase orders processed annually.

Director of Purchasing: Managed a staff of two; responsible for the overall Hospital Purchasing function.

Purchasing Agent: Responsible for the acquisition of operational supplies and equipment.

Central Sterile Processing Manager: Managed a staff of four employees involved in terminal sterilization of Operating Room supplies and equipment.

Patient Transportation Department Manager: Managed a staff of eight employees responsible for on-call movement of patients and equipment throughout the Hospital.

Storeroom Supervisor: Managed a staff of four employees responsible for shipping and receiving, materials distribution, mail room and copy center operations.

EDUCATION

Bachelor of Science in Business Administration, MERCY COLLEGE, Dobbs Ferry

MILITARY SERVICE

Honorable Discharge, UNITED STATES AIR FORCE

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