Customer Service Representative

JOHN R. Simmons II

*** *. ****** ***. ***#A-***

Inglewood, CA 90301

Phone: 310-***-****

E-mail:************@***.***

OBJECTIVE

I am seeking work where I can apply my Management and Customer Service skills in a position of responsibility.

ACCOMPLISHMENTS

Develop department's plans, set goals and deadlines, implements procedures to improve productivity and customer service.

Involved in the hiring and dismissal of employees.

Oversee the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, supplies, products, and services.

CAPABILITIES

Good communication skills and effective working relationships with managers, supervisors, and professionals.

Analytical, detail oriented, flexible, and decisive.

Perfection with a variety of MS Office 2010 computer software applications, typing 35wpm and 10-key by touch. Managed and supervised staffs that perform various support service.

EMPLOYMENT HISTORY

May 05 to Present- Bus Operator, Universal Parking Inc., Rancho Cucamonga, CA, Transporting passengers safely from the Aviation Green line Metro Station to LAX airport arrival terminals.

Jul. 05 to May 10 - Field Supervisor, First Transit, Los Angeles, CA. Attending to the safe operation of buses-monitoring schedules and handling disruptions in service. Communicating with bus operators, passengers and the general public. Conducted bus collision investigations.

Jul.04 to Jul. 05- Bus Operator, First Transit, Los Angeles, CA. Transported passengers safely to destination within the Metropolitan Los Angeles County Area.

Apr. 04 to Jun. 04- Driver, L.A. Family Housing, North Hollywood, CA., Transported Homeless Clients to destination within the San Fernando, Slymar, Van Nuys, and North Hollywood Area,

Jul. 02 to Jan. 04- Lead Cashier, Pacific Fuel Company, Los Angeles, CA. Collected payments for purchase; coordinated and purchase with vendors; supervised and trained employees on equipment, including operation procedure.

Jul99-Ju l02- Collections/ Default Management Representative, IntelliTrain, Inc. Downey CA Evaluate schools loan default programs, Maintain schools default loan profile above 80%. Contact students owing student loans advise of staying out of default, and providing students with alternative programs, in addition to monthly cash collection.

Jan. 02 to Jun. 02 - Customer Service Representative, TriCom Telecommunications Co., Carson, CA.Sold DVDs and Videos over the phone for Columbia House.

Sep. 00 to Mar. 01 - Customer Service Representative, Aegis Communications Group, Inc., Los Angeles, CA. Clarified and resolve AT&T customers with issue(s) involving bill(s), payments and saving plan(s).

Dec. 96 to Nov. 98 - Ramp Service Agent, AMR Airline Service, Los Angeles, CA. Coordinated, loading and expediting luggage to all airlines terminals at LAX. Domestic and International flights.

Jul. 95 to Sep. 96 - Food Service Technician, California Army National Guard, Camp Roberts, CA. Coordinated, evaluated, supervised, trained, Personnel in the Army Feeding Service Program. How to operate to the Army Standards. In the Dining Facility and Garrison Operations.

Dec. 93 to Jul. 95 - Shift Manager, Taco Bell Corporation, Los Angeles, CA. Supervised, trained, scheduled, evaluated, and conducted-on-the-job-training in Food Service and Restaurants' Procedures.

May 92 to Aug. 93- Food Service Technician, California Military Academy, San Luis Obispo, CA. Supervised, evaluated, trained, coordinated, scheduled-Personnel to operate to the Army Standards. Dining Facility and Garrison Operations, and the Army Field Feeding System.

Oct. 88 to May 91 - Representative II, Executive Life Insurance Company, Los Angeles, CA. Managements of Audits and Overseeing of Payments to Medical Providers. Request of information From Labs, Motor Vehicles and Medical Information Bureaus'.

EDUCATION

Jun. 11 Associate’s degree in Law/Paralegal, Los Angeles South West College, Los Angeles, California.

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