HR Professional

**** ********** ***** ********* ****** Phone: 714-***-****

Corona, CA 92882 *********@*******.***

Human Resources Manager • Human Resources Director

Healthcare/Biotechnology HR manager with 8 years of expertise in:

Strategic Planning, HRIS, Regulatory Compliance, Procedure/Policy Development, Labor Relations, Recruitment/Retention, Organizational Development, Training, Compensation, Benefits, Health & Safety

Building efficient, cost-effective Human Resources programs, policies, and procedures through

active strategic planning, extensive process improvement, and strict regulatory compliance.

MPH, Health Services Management SPHR, Senior Professional

MS, Human Resources in Human Resources

HIGHLIGHT OF ACCOMPLISHMENTS

HRIS Management: Championed and directed strategic integration of numerous HRIS systems (HR, finance, payroll, and procurement) into single enterprise management system solution. (LifeStream)

Policy Development: Significantly improved risk management with comprehensive policy/procedure rewrite, including leaves of absence, records retention, and infectious material exposure. (LifeStream)

Training: Led complete redesign of corporate technical training models. Cut training time in half and reduced costs. Centralized and standardized procedures; created new curricula, materials. (LifeStream)

Regulatory Compliance: Reduced findings by FDA, American Association of Blood Banks (AABB) in training record audits 100% in just one year by eliminating paper-based system. (LifeStream)

Labor Relations: Settled labor relations issues as principal representative for Exempt Employee Association Bargaining Unit. Utilized in-depth problem resolution and negotiation. (Greater LA County)

EMPLOYMENT SUMMARY

LifeStream (formerly Blood Bank San Bernardino, CA

of San Bernardino & Riverside Counties) 2006 – 2009

Promoted through positions of increasing responsibility for nonprofit

organization with 430 staff and five donor centers providing blood products

and healthcare services to 44+ hospitals across southern California.

Manager of Organization Development Systems and Compliance

Led business-critical project to integrate numerous HRIS systems after organizational restructuring. Ensured complete compliance with federal and state laws. Worked with HR management on personnel and managerial policies and practices. Managed HR updates, including COBRA, EEO, FMLA, ADA, and union matters. Monitored employee licensing/certification requirements. Established ongoing business ethics and business conduct awareness program for executives. Co-authored and led risk assessment of corporate emergency preparedness and disaster planning. (2008 – 2009)

• Converted organization to paperless tracking and electronic records. Increased security of confidential data, ensured regulatory compliance, and reduced organizational liability.

• Led management of multiple HRIS systems, preparing for changeover to new enterprise management system. Configured systems, created workflows, validated data, and managed audits.

• Improved compliance and risk management with complete redesign of compensation systems/structure and job description template/procedures. Created standard, centralized processes.

• Achieved significant cost and time savings by providing and managing online training to prevent sexual harassment. Allowed for distance learning and “going green” environment. Continued

STEPHANIE HEINTZ Page Two

LifeStream, continued

• Improved organizational efficiency and financial viability through implementation of real-time reporting. Researched solutions, issued RFP, led vendor negotiations, and negotiated price.

• Ensured CEU requirements were met for 100+ clinical lab scientists, nurses, and physicians. Managed CEU accreditation. Improved tracking and created new recertification options.

Director of Technical Training and Organizational Learning

Led department, including $450K budget, reporting, and project/program management. Directed complete redesign of corporate technical training prior to organizational restructuring. Managed 11 staff with active staff development, including work improvement plans and performance evaluations. Created three-year strategic plan. Worked closely with corporate recruiting. Ensured regulatory compliance. Managed vendor relations, external training, and community partnerships. Led departmental rebranding. Created annual report. Developed management training and rewards/recognition program. (2006 – 2008)

• Managed 1.5 year-long implementation of Trackwise quality management software to manage, track, and trend all quality assurance/regulatory compliance, document control, and training.

• Improved RN recruitment 5% by partnering with four local learning institutions to create new internship programs and clinical rotation program for RNs.

• Improved compliance by authoring new standard operating procedures for critical task policy, training and competency assessment, and organization-wide training.

• Achieved 5% ROI by developing new compensation structure and recruitment/retention program for blood collections, training, and laboratory staff. Reduced turnover.

• Improved administration, tracking, and evaluation of annual competency process by replacing paper-based system with online assessment. Streamlined process. Refocused on core values.

• Saved $90K in training and travel expenses by converting 50% of instructor-led classroom training to e-learning and blended learning. Provided real-time training 24/7 across all geographic locations.

Greater Los Angeles County Santa Fe Springs, CA

Vector Control District 1997 -- 2006

Promoted through positions of increasing responsibility for $7.9M

government agency serving 4.5M citizens in 34 cities.

Communications/Public Information Officer

Led information distribution on vector-borne diseases. Managed $100K budget and three staff. Directed strategic planning for outreach program. Served as district spokesperson for media/public appearances. Planned community events. Led numerous trainings; managed video production for training, orientations, public service announcements, and school education. Wrote job descriptions; made hiring decisions. Established new community partnerships. Led rebranding of marketing collateral. Created annual report. Wrote quarterly newsletter. Communicated legislative policy in D.C. and Sacramento. (2001 – 2006)

• Generated over $1M in free publicity from radio, television, and print media with ongoing publicity campaign. Increased media exposure 85%, public events 35%. Became regional model program.

• Saved $20K annually in printing and postage costs by making public information available online.

• Instrumental in protecting health of 4.5 million citizens by developing county and statewide crisis communication plan for West Nile virus. Created statewide 1-800 number for public information.

• Created nation’s first Mobile Education Unit to teach elementary school students about vector-borne diseases. Saved $150K per year over previous program. Continued

STEPHANIE HEINTZ Page Three

Greater Los Angeles County Vector Control District, continued

• Developed training video and handbook for new board members, creating increased participation and cooperation. Received Award of Distinction.

• Organized and coordinated filming of district staff for Public Broadcasting Service (PBS) production crew for 2006 television series “RX for Survival: A Global Health Challenge.”

Vector Control Specialist

Managed numerous HR functions during extended period without HR director. Chaired safety committee. Trained staff of four in operations. Led new employee orientations for seasonal staff. Conducted inspections of public and private property and consulted with owners on vector abatement (mosquitoes, black flies, and Africanized honey bees). Resolved citizen complaints. Led hands-on vector control. Coordinated annual CPR/First Aid training for all staff. (1997 – 2001)

• Ensured compliance with OSHA standards and new HR laws for employee manuals. Took on project single-handed, saving three months of management staff time.

• Negotiated with management for needs of 20 field operation staff. Resolved workplace issues to satisfaction of both sides.

• Assisted in managing leave of absence and disability programs to ensure compliance with federal and state laws, including FMLA/CFRA, ADA/FEHA, and PDL.

• Ensured OSHA compliance on MSDS sheets. Updated all sheets and organized for easier staff use.

• Assessed need for workplace wellness program due to high absenteeism. Created new program.

• Initiated quantitative analysis determining accident causalities. Implemented prevention techniques.

EDUCATION AND TRAINING

University of California Los Angeles; Los Angeles, CA MPH, Health Services Management, 2006

Chapman University; Orange, CA MS, Human Resources, 2001

California State Polytechnic University; Pomona, CA BS, Agricultural Biology, 1996

HRIS Software

Taleo’s Performance Impact Workplace

(performance management)

PC Recruiter (selection/hiring)

E-learning management systems

HR Vantage (benefits/leave of absence)

Attendance Enterprise (payroll, time management)

Robohead (project management)

Additional Software

Sparta TrackWise and Safetrace (quality assurance)

STATA (statistical analysis)

DPS Velocity (video editing)

Adobe Photoshop, Illustrator, In-Design;

Quark Xpress (publishing)

PROFESSIONAL AFFILIATIONS

Women in Health Administration (WHA)

Healthcare Human Resources Management

Association of California (HHRMAC)

Health Care Executives of Southern California (HCE)

American Society of Training and Development

(ASTD)

Health Care Compliance Association (HCCA)

Society for Human Resources Management (SHRM)

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