A lot of potential

Qunell Jefferson

Email:*********@*******.***

Profile:

Results-oriented, dependable professional experience in data entry and customer

service. Excels in fast paced environments and works well independently and as

part of a team. Committed to excellence; looking for a chance for further

growth and development. Capabilities include:

*Customer Service & Relations *Telephone Reception *Problem Solving

*Word Processing & Typing *Filing & Data Archiving *Sales

*Computer Operations *Office Equipment Operation

PROFESSIONAL EXPERIENCE:

Clerical/Customer Service/Data Entry

April 05-Jan 07

Majestic Awnings

o Duties consist of: filing, faxing, copying, maintaining inventory, answer

telephones, keep good rapport with the customers &

clients. Design templates. Research the internet

for products ordered for materials. Process

invoices. Attend staff meeting and record the

minutes. Provide insurance information to

contractors as well as type-up contracts with the

warranties.

Customer Support

August 04-March 05

Client Logic - Las Vegas

o Greeted and helped customers with billing questions.

o Helped customers with technical issues with there satellite service.

o Explained products to the customer that the client offered.

Collections/Customer Service

August 03-July 04

First Revenue Assurance-Glendale, Colorado

o Made outbound calls for clients to collect on debts owed taking in payments.

Skip traced using Bigfoot, Qwest Dex, accurant, yellow pages.

o Received inbound calls from consumers to make payments for their bill and

took in payments.

Customer Service

October 01-August 03

Nextel-Englewood, Colorado

o Received inbound calls helping customers with their billing questions and

helped with any billing questions that the customer needed. Also received

payments from the customers.

o Filing, faxing invoices, returning calls to customers from my voicemail and

email the customers back using outlook.

Collections/Customer Service/Fraud Issues

June 96-August 01

MCI Telecommunications-Glendale, Colorado

o Answering inbound calls from customers inquiring on their bills, products,

technical issues and making payments.

o Checking fraudulent accounts making sure that the accounts were not false or

the activities on the account are not false.

o Filing, faxing, copying, print and help with reports. Assisted with the

supervision of co-workers when supervisor was not available and/or was not in

for the day.

Education Professional Skills

Community College of Denver-Denver, Colorado

(2004-2005) Skilled with Windows 95, 98, NT,

XP, MS Office

Major in Business Administration (Word, Excel, Access, PowerPoint

And Outlook)

Community College of Aurora-Aurora, Colorado (1996) Proficient 10-key, type 40

wpm,

And advanced Internet skills.

Concentration in Marketing

Contact this candidate