Hostess / Customer Service Representative

Leia M.Vint

***** ******** **. • Santa Paula, CA • 93060 • 805-***-**** • *********@*****.***

Career Objective

Ideally seeking a position to mature with a company and integrate experiential knowledge.

Education and Certified Skilled Training

1993 High School Yearbook Design Camp at UC Santa Cruz, Santa Cruz CA.

1994 High School Diploma, College Preparation courses and AA Liberal Arts Degree pending.

1998 Certificate of Web Site Development in HTML Codes Horizon Learning Westlake, CA.

1998 Certificate of Microsoft Windows 95-97 class by Horizon Learning Center Westlake, CA.

2000 Completion of Website Development Training Seminar at Doubletree Hotel Ventura, CA.

99-01 MSDS Training, AMSI Software Seminars at Essex Property Trust Woodland Hills, CA.

00-01 Professional Customer Service, Proper Phone Technique, Sexual Harassment

Awareness Seminars, Essex Property Trust Warner Center Woodland Hills, CA.

2001 Product/Leasing Training Seminar at Essex Property Trust Woodland Hills, CA.

2002 Guitar Amplifier Training with Mesa Boogie Amplifiers at Guitar Center #123 Oxnard, CA.

2003 Hazardous Materials Safety Awareness and Terrorism Awareness and MSDS training at Fruit Growers Laboratory Inc. in Santa Paula, CA.

2008 Loss and Prevention Awareness, Customer Service, Sales, Register and Safety First Training Mervyns Ventura, CA.

2009 Microsoft Windows 2007 operating systems class, Ventura College, CA.

Employment History

Café 126 - Ventura, CA 2010

Currently working as a hostess and waiting tables. Job includes bussing, prepping tables, seating guests, take-out orders, cleaning and re-stocking for next day.

Mervyns Department Store #087 - Ventura, CA 2008

Customer Care sales representative in the Kids Department. Daily store recovery, register ringing, handling returns and exchanges. Worked in storeroom, consisted of unpacking of merchandise, sorting and hanging to stock floor. Responsible for cleared fitting rooms every half hour and worked the fitting room in the woman’s department assisted Loss and Prevention in the procedures of a customer taken into custody. On event days and during liquidation rotated working the door. Promoted to women’s department and learned product design in store presentation and price changing.

Big Al’s Mountain House - Ventura, CA 2008

A customer service and waitress position nightly at an Italian pizzeria. Responsibilities of making salads, serving food, phone orders, side work and close.

International Brotherhood of Electrical Workers – IBEW LU 952 Ventura, CA 04-05

Hired for Editor in Chief of 'The 952 Review ' Membership Newsletter (MS Publisher). Presented a newly modernized newsletter integrated into new software. Handled customer inquiries, took new work calls, processed membership dues and paperwork. In addition fielded calls and assisted the organizers with book signing morning work calls and various projects. Responsible for logging vacation hours, filing and fielding calls.

North Fork Engineering - North Fork, TX 2004

Front office Receptionist with responsibilities of fielding phone calls, mail and filing. Computer work and delegating faxed fabrication project work orders to engineers in a timely manner.

Fruit Growers Laboratory Inc. Analytical Chemists – FGL - Santa Paula, CA 03-03

Soil and Leaf season temp-position assisting Agricultural and Environmental Departments. In Water Lab conducted weekly calculations of Soil moisture for various ranches. In-Lab Unpacked, sorted, labeled and Logged-in samples for Ag Lab. Daily data entry, filing, typing, sorting, stapling and copying specimen reports to meet client deadlines.

The Guitar Center Inc. Store #123 - Oxnard, CA 01-02

Hired as front-door security in Loss and Prevention, customer service and phone operations. Sales floor assistance, special sales event hosting and cold call. Kept gear logs of new/used and or returned equipment. All purchased equipment was checked against receipts and logged piece by piece as well as serial numbers for clearance to leave store.

Essex Property Trust Inc. - Camarillo/East Ventura/Simi Valley, CA 99-01

Leasing Agent floater position on three properties and acting manager. Agents are groomed in competitive property shop, objective marketing and agent training. Customer care of resident moving-in/out procedures, residential issues including: Addendum, Fair Housing compliance and corporate training classes. Daily property touring, rent collection, computer logging heavy filing and preparation of weekly reports.

Victoria Pub and Grill - Ventura, CA 98-99

Waitress and cocktailing position at an English pub and sports bar. Side work and kitchen close.

Automatic Transmission Rebuilders Association – ATRA Ventura/Oxnard, CA 97-01

Assisted in the underground project and launching of “ATRAonline.com” to membership at Transmissions EXPO 1999 with floor demonstration of program functions. Integrated printed materials of “Gears Magazine”, “The Goodguys “ Newsletter and schematic materials from manuals into online tech help functions for the mechanic or shop in a user friendly computer format. Line-art of transmissions was cleaned up and tagged in (Adobe). All digital photos we took of parts were layered in (Adobe). Provided Project training in (Microsoft Access) and H.T.M.L. Writing done in (Hot DogPro) and manipulated in (Microsoft Word).

Aero-EFX Television Production Services – Camarillo, CA 95-97

Hired as administrative and production assistant on in/out of house video client projects. Upon Internship completion took on associate producing for “Competition Offshore” airing on Speed Channel, Fox Sports, Prime and Sports Channels all across the nation featuring two powerboat racing clubs. Show was produced in online editing on using AVID and Macintosh programs. Micro-camera on-board shot specialists on race boats for show shot or in-house production. Collaborated results and info for pre and post race interviews and footage log for edit. Race time ground producer of production and internship crews. Prepared customized media packages for race teams of event footage transfer to tape and/or a cropped still photo. Assisted in voiceovers and monitoring of audio levels and clean tape for air. Organized storeroom, tape vaults and assisted in pre and post productions.

Consortium Media Services – CMS - Oxnard, CA 95-96

Creative Director’s Administrative assistant, Competitive Demographic Research assistant and Production assistant. In preparation for a shoot I assisted in casting talent for client projects. I sent out updated radio and commercial spots for air by bus or mail weekly. Met with client and Program Directors to approve projects and assisted changes with the video editor. Organized client promo packages and kept up the filing systems. Office responsibilities did include faxing quotes and answering phones.

Mobile Plus Auto Service - Santa Paula, CA 95-96

A Part-time office and bookkeeping assistant for a mobile mechanic service during the week. Phones, filing, job invoice logging into (Auto Workmate). Data entry in (Quicken) and book log.

Beylik Farms - Fillmore, CA 95-99

Produce sales of over 20 specific varieties of Hydroponic tomatoes, peppers, seasonal fruits and vegetables sold at farmer’s markets in Ventura and L.A Counties. Customer service entailed presentation of product quality with educating customers in Hydroponics, organics/pesticides and food preparation. Loading and unloading of truck and store-front build. Responsibilities of product stock, cashbox and customer education.

Show and Field - Plano, TX 1993

Customer service representative for a dog grooming shop with retail supplies for dog and cats. Answered phones, booked dog grooming appointments and ran register. In addition bathed and dried dogs in preparation for the groomer.

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