Financial Manager

Work Experience

Bank of America Roanoke, VA

Bank Center Manager I (12/07-08/09)

• Responsible for leading a team of sales and service professionals to meet and exceed sales goals and service targets.

• Responsible for managing a small consumer banking center (Transaction volumes for these centers generally require less than 8 total FTE).

• Supervise and coach teams on proper execution of key banking center "plays" while role modeling the desired behaviors.

• Develop a strategic plan for acquiring and expanding retail/commercial clients.

• Communicate with consumer executives, review center performance assessments and update staff on business developments.

• Act as a liaison for retail/commercial clients and Bank of America departments such as Underwriting, Commercial, Online Banking, and Credit Cards.

• Demonstrate Bank of America core values and exhibit Bank of America Spirit.

• Work with customers to uncover and satisfy financial needs.

• 15% Increase in Total Sales Value Quarter to Date (Sales, Retention).

• 25% Increase in Customer Delight Quarter to Date.

• $350k Average in Monthly Loan Production.

Charter Funding DBA First Magnus Financial Corporation/Access National Mortgage Annandale, VA

Sr. Loan Advisor (8/06-8/07)

• Originated and expand commercial and residential loans through an established network of real estate brokers/agents, principal brokers, builder/developers, business bankers, and financial center managers.

• $500k Average in Monthly Loan Production.

• Handled broad aspects of the loan origination process.

• Assisted clients in securing mortgage financing for new home purchases.

• Solicited and develop new relationships with brokers/agents, principal brokers/agents, builder/developers, business bankers, and financial center managers through networking events, cold calls, newspapers, flyers, seminars, and word of mouth.

• Marketed and promoted the company through events, community involvement, professional and personal affiliations.

First Horizon Home Loans Corporation Alexandria, VA

Relationship Manager I (11/05-08/06)

• Originated mortgage loans A Paper through solicitation of builder/developers, real estate brokers/agents, and financial institutions by selling the advantages of the company.

• $400k Average in Monthly Loan Production.

• Called on trade organizations, typically in assigned geographic area, to obtain FHA/VA or conventional applications.

• Cross Sold company services to all customers while working closely with company Cross Sell Coordinators.

• Followed through on the loan process until closing by working within standardized methods/processes and utilize company standard rates as outlined by your region.

• Continuously looked for new and improved methods of handling customer interaction. This includes changing procedures as needed to ensure the level of service within the organization is held to a high standard.

First Horizon Bank (DeNovo Branch)

Financial Center Manager II (03/04-11/05) Fairfax, VA

• Increased and managed branch profitability; minimized economic and environmental risk.

• Established a $35MM loan and deposit profit center in a year and 7 months.

• Averaged $1.5 million Average in Monthly Loan Production.

• Ensured all retail loans extended met the following key performance measures: Profitability, Growth,

Safety, Productivity, Liquidity, and Asset Quality.

• Increased non-interest income growth by 15.00%.

• Increased transactional account (DDA) growth by 20% over annual target deposit growth.

• Attained top 5% of First Horizon Bank Network for Retail Loan Production.

• Participated in civic, government, professional, and business groups to solicit and develop new retail business.

• Directed branch personnel: hiring, goal setting, performance reviews and ratings, salary reviews, objection clinics, promotional transfers, terminations, and training.

• Maximized operations by managing non-interest expenses. (refunds, overtime)

• Initiated and directed outside retail client development and in-house marketing programs.

BB&T Alexandria, VA

Financial Center Manager I/Retail Service Officer I/Relationship Banker II (8/01-3/04)

• Coordinated the delivery of a broad range of bank products and services (deposit, credit, mortgage, investment, insurance,

Non-proprietary products, etc. to assigned BB&T’s emerging affluent clients; proactively develop new client accounts; and deliver exceptional, high-level service to existing client accounts.

• Attained top 10% in sales for Retail Service Officers in the DC Metro Region.

• Determined needs, abilities, earnings, and Bank risk; requests necessary information.

• Evaluated and extended credit and terms in accordance with policy and lending authority.

• Prepared and recommended to higher authority any loans in excess of authority.

• Assumed responsibility for proper documentation and review of accounts.

• Successfully executed the BB&T Decathlon by calling on potential and existing clients.

• Proactively cultivated spheres of influence, such as CPA and law firms to keep an active source of referrals.

• Achieved top 25 Relationship Banker award for BB&T National Region.

• Facilitated weekly campaign sales meetings and analyzed sales forecasts.

• Developed both commercial and retail client relationships.

Zephion Telecommunications Falls Church, VA

Team Leader – Data Network Provisioning / Project Manager (6/00-6/01)

• Managed a team of 4 provisioners. Ensured that they complete the necessary tasks to complete circuit installation in a timely fashion.

• Coordinated the installation of 500 circuits.

• Established an escalation process in solving circuit problems.

• Worked collaboratively with different departments to achieve the common goal of delivering circuits to the customers in a timely fashion, while maintaining responsibilities with being a Team Lead of Data Network Provisioning.

MCI WorldCom Reston, VA

Circuit Designer (5/99-6/00)

• Responsible for Service Order Information and Order Implementation.

• Created Access Service Requests (ASRs) for submission to the proper CLECs and ILECs. Tracked from start to finish of circuit installation.

• Implemented cost analysis formula from Hub to End User (Customer) for the most cost efficient path. Provisioned Frame Relay, Private Line, ATM circuit installation, change and disconnect service orders.

Education

Virginia Polytechnic Institute Blacksburg, VA

Bachelor of Science Accounting Information Systems (05/99)

• Minor concentration – Math

Languages, Computers, Training Certification & Attributes:

Languages: English, Tagalog

Computers: Microsoft Office; BankPro, CLAS, BRAVO, Windows XP, Internet Explorer

Training Certification: Loan Origination University; Cohen Brown; Inter-Relationship Management; Retail Lending; Lending to the Affluent Market Segment and the Self-Employed; Retail Documentation and Compliance; Commercial Lending and Treasury Services; Secured and Unsecured Credit Training; Creative Management.

Computer Based Training: Federal Regulation Acts; USA Patriot Act; Privacy and Bank Secrecy Act

Attributes: Superior communication and interpersonal skills; work well with all levels of staff and management.

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