Customer Service Manager

Mohammad Butt

*** ** ***** ***

Woodbridge, ON. L4H 2M3

Phone: (647) 289- 6642

********.*.****@*****.***

OBJECTIVE: To obtain a full time position within your organization where I can utilize my skills as well as gain valuable work experience to further my career.

EDUCATION

Sept 2009 – Oct 2010 Everest College

Business Administration Diploma

Sept 2007 – June 2008 Seneca College, York Campus

Liberal Arts

Related Courses

Project Management Finance

Business Law Human Resources

Marketing Economics

Business Essentials

RELATED EXPERIENCES

Administrative Assistant, eHealth Ontario

November 2010 - Present

Answer phone inquiries in a professional and courteous manner.

Reply to general information requests with accurate information.

Greet visitors to the organization in a professional and friendly manner.

Process sales of memberships and resource orders.

Use computer word processing, spreadsheet, and database software.

Sort incoming mail, faxes, and deliveries for distribution.

Prepare and send outgoing faxes, mail, and packages.

Forward incoming e-mails to the appropriate staff member.

Relay voice mail from the general mailbox to the appropriate staff member.

Data entry and upkeep of the organization's databases, ensuring a high level of accuracy.

Provide administrative support to management and other staff.

Research, edit and circulate E-Health’s weekly e-bulletin.

With management staff, assist with the timely distribution of material to the Board.

Support the Board with meeting, travel and other arrangements.

Assistant Manager, Mobile Connections Rogers Wireless

March 2009 - January 2010

Assisted store manager with day to day operations of the store while providing exceptional customer service and answering any product inquiries.

Motivated and supported employees in reaching their maximum capacity by setting quotas and recognizing their hard work.

Activated phones for clients in times assistance on floor was required.

Assisted in controlling costs by keeping records of the operations cost.

Kept track of inventory and shipment.

Assisted manager with any other duties as per request and ensured full floor coverage is available at all times.

Customer Service Consultant, Photo Framing Style Inc.

March 2008 – September 2009

Developed passport photos.

Created daily cash flow reports.

Assisted customers with custom framing orders.

Developed and enlarged photos.

Restored old photos using Adobe Photoshop.

Technical Support, Source One

June 2007 - February 2008

Responsible for assessing customer needs.

Addressed general inquiries and trouble shooting technical calls.

Difficulties to determine and document problems experienced.

Supervised other technical support workers in this group

Delivered excellent customer service.

Followed up with customers on the status of their calls.

Event Coordinator, Foundation for the Youth, Toronto, ON. (Volunteer)

May 2007 – August 2009

Coordinated, organized, and managed a conference of over 2000 people while helping to raise over $25,000 to fund community needs.

Persuaded sponsors to donate cars, vacations, and air line tickets as prizes for annual Temple fundraiser.

Handled money transactions, and made arrangements to ensure conferences were run properly.

ACHIEVEMENTS AND ACTIVITIES

Member of the volunteer board for I-slam Basketball League.

Recreationally play basketball, tennis, and soccer.

Recipient of various awards and recognitions in basketball for performance and team leadership.

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