Customer Service Manager
Resume:
Likita C. McCarvey
*********@*****.***
Objective: To obtain a position in a professional, energetic environment with opportunity to grow where my organizational and leadership skills may be fully utilized.
Experience:
08/20/08 – Present Easter Seals of Central Texas
BUDGET ACCOUNTANT
• Responsible for budget preparation from preparing budget review worksheets, arranging departmental meetings, drafting initial budgets, reviewing and finalizing budgets with administration and inputting budget into the accounting system.
• Responsible for grant and contract reporting. Including meeting contract terms in addition to Federal and State laws regarding appropriate contract accounting.
• Direct support to the Controller and Vice President for Business Operations for financial planning including financial projections and control, cost analysts and reporting.
• Timely, accurate production and distribution of scheduled reports and information.
• Complete and maintain all billing and reports for grants and contracts.
• Backup for accounts payable and payroll.
• Enter all payments received in the account system.
• Reconciles and maintain petty cash.
• Maintain in and out flow of funds to the bank.
• Maintain weekly cash flow worksheet.
• Backup accounting software daily.
01/01/06 – 08/27/08 CTVS (Cardiothoracic and Vascular Surgeons)
INSURANCE VERIFICATION SPECIALIST
• Responsibilities include providing financial, administrative and clerical services in order to ensure effective, efficient and accurate financial and administrative operations though verification of insurance information, precerts and authorizations, patient registration for hospital consults and correcting billing claims.
• Post office tickets and surgery consult tickets as needed. Assist with P3 process for patient estimated payments, address Athena unpostables and update Hospital list.
• Review and correct accounts that are in a hold status.
04/17/06 - Present CPL (Clinical Pathology Laboratory) Part-time
DATA ENTRY SPECIALIST
• Job duties entails of entering all accessions that were received and labeled in Specimen Receiving into laboratory information system where accurate, timely entry of clinical data is critical.
• Responsible for preparation of all specimens received for testing in designated laboratory departments or locations (as needed).
07/23/01 - 12/07 Heart Hospital of Austin
PATIENT ACCESS MANAGER
• Responsibilities as the Patient Access Manager included ensuring the services provided met the needs of our customers through ease of access and timely, accurate collection and provision of information with knowledge of all job functions and the ability to solve complex problems and coach a high performance team through mentoring and daily team meetings.
• Managed and maintained shift schedule for 23 cross-trained employees in a department where activities included: pre-registration/advance check-in for scheduled events, insurance verification and authorization for scheduled and newly admitted patients, coordination of patient transitions, registration of emergent and walk-in clientele, and facilities positive patient image for the facility.
• Assisted CBO with business office functions on a routine basis.
10/23/04 – 05/31/11 NY & Company PRN
SALES ASSOCIATE/ KEY HOLDER
• Responsible for maintaining outstanding customer service, familiarization of merchandise, generating sales and safeguarding company assets.
• Process exchanges and returns of merchandise and make bank deposits.
06/98 - 2001 Premium Recoveries Full-time
COLLECTOR
• Objectives included servicing customers through the completion of aging reports, inbound or outbound calls, denials and collection reports in a courteous, professional manner.
• Completed and/or updated all pertinent records in all proprietary systems to the point of total account resolution with a big emphasis on collecting past due customer and insurance balances.
• Maintain accounts payables and receivables while assisting customers with problem solving solutions on the account
Education:
2003 - Present Austin Community College Austin, TX
Major: Medical coding
Degree: Incomplete
1994 - 1995 Sanford Brown Business College St. Louis, MO
Major: Accounting
Degree: Accounting Certification
1991 - 1993 Southern University at Edwardsville Edwardsville, IL
Major: General studies
Degree: Incomplete
1988 - 1991 Alton Senior High Alton, IL
High School Diploma
REFERENCES AVAILABLE UPON REQUEST
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