Sales Customer Service
Resume:
Lorina Denise Garcia
Helotes, Texas 78023
Employment History
NSIDE Publications July 2010 – September 2011; Executive Assistant, San Antonio, Texas
Job Responsibilities:
• Provide executive-level administrative support to the Publisher/Owner of NSIDE Publications and two direct reports.
• Coordinate projects and events, exercising ability to improvise, improve procedures, and meet demanding deadlines.
• Liaison between all impacted departments to ensure proper communications and reporting practices.
• Plan and coordinate corporate luncheons and prepare presentations for related on-site and off-site meetings.
• Organize the details of special events, travel arrangements, corporate agendas, and itineraries.
• Direct business relations and distribution of company literature to stimulate client interest and sales leads.
• Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.
• Facilitate the accurate and timely ad placement and preparation of final copy of publication from draft to distribution.
• Distribute final copy of publication to all advertisers in a timely manner.
• Serve as point of contact person for managers, sales teams, clients, and vendors to ensure proper lines of communication.
Hyatt Vacation Club 01/10-5/10; Marketing/Sales Rep, San Antonio, Texas
Job Responsibilities:
• Solicit and market Hyatt Vacation Club Owners and Renters to tour property and purchase vacation ownership.
• Responsible for acting as a full service concierge, providing services such as planning vacation activities, making reservations and all other services guests may request.
Careco Multimedia Inc. 09/09 – 12/09; Receptionist, San Antonio, Texas
Job Responsibilities:
• Responsible for greeting visitors and receiving telephone calls for our office.
• Interviewed callers or visitors in order to determine their needs of business.
• Monitored all the daily activities of the reception area.
• Responsible for filing of all invoices, bills, and statements.
• Prepared all routine administrative and non-technical correspondence.
• Provided information to all who either visited or called, depending on their specific needs.
• Operated all office equipment and handled all other routine administrative functions as needed.
AT&T 06/03 – 01/09; Sales/Service Consultant, San Antonio, Texas
Job Responsibilities:
• Handled incoming calls from residential land line and wireless customers in a professional and courteous manner.
• Assisted customers with setting up new phone service along with DSL, Wireless, Dish Network, and other optional calling services, depending on their individual needs.
• Assisted customers with their billing inquiries and processed adjustments as needed.
• Interviewed customers to make sure we were providing them with the best services available to them.
• Made outbound sales calls during certain product and service promotions to help introduce them to our clientele base and to increase sales revenues.
Leon Valley Veterinary Hospital 10/02 - 06/03; Receptionist, San Antonio, Texas
Job Responsibilities:
• Handled multiple telephone lines.
• Scheduled appointments and reschedules properly for veterinarians.
• Checked e-mails from clients.
• Interacted with referring veterinarians.
• Answered to owner inquiries, processed referrals.
• Filled and maintained medical records.
• Provided clients with answers regarding medical treatment and products.
• Provided administrative support as needed.
Hulse & Associates 11/01– 09/02; Legal Assistant San Antonio, Texas
Job Responsibilities:
• Prepared and processed legal documents such as collecting related files, legal decisions, memoranda, statutes, and regulations.
• Maintained statistical data on cases and tracked the status of their files.
• Assembled exhibits, affidavits, and other legal documents from file material and obtained police reports when needed.
• Examined, prepared, and processed a variety of technical legal documents.
• Reviewed incoming correspondence and obtained additional information as required.
• Prepared client file for litigation when needed.
Cingular Wireless 10/97 - 10/01; Sales Associate, San Antonio, Texas
Job Responsibilities:
• Handled walk in customers inquiring about wireless services and products.
• Promoted products and services to customers, thru conversational fact finding, depending on their specific needs.
• Made attempts to upgrade existing customers on every opportunity provided.
• Qualified new customers by processing credit applications.
• Responsible for tracking and ordering store inventory.
• Processed payments for customers wanting to pay their wireless bills at store locations.
• Handled incoming customer calls inquiring about wireless
products and promotions.
SBC 10/96 – 08/97; Sales Agent, San Antonio, Texas
Job Responsibilities:
• Contacted residential land line customers on outbound calls made by an automatic dialer.
• Interviewed customers to determine their needs and made sales recommendations to upgrade their present telephone services.
• Overcame their objectives by presenting benefits to help improve their telephone service along with generating revenues
Education
• 1993 Graduate of W. B. Ray High School, Corpus Christi, Texas
• Completed approximately 30 hours at Del Mar College, Corpus Texas and approximately 24 hours at SACC, San Antonio, Texas
Skills
• Coordinating office management and special projects with a high degree of efficiency and confidentiality.
• Excellent communication, verbal and written skills.
• Great interpersonal skills.
• Ability to relay information accurately to others.
• Ability to multi-task efficiently.
• Problem resolution
• Positive, self-motivated, enthusiastic.
• Ability to work as a team.
• Strong attention to detail
• Customer Service/Sales
• Excellent phone and computer skills
• Experienced in Microsoft Word & Excel
• Electronic typewriter, calculator, fax machine, and cash register.
• Typing skills approximately 50 wpm
• Inbound/Outbound Telemarketing
• Telegence Billing System
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