Customer Service Manager

EBONY NICOLE CRUMP

*** **** ******* ******* *******, GA 30168 313-***-**** **********@*****.***

OBJECTIVE ________________________________________

Dedicated and self-motivated professional equipped with extensive experience in administrative support and customer service seeking a position with a growing organization

EDUCATION ________________________________________

MASTER OF SCIENCE, PUBLIC ADMINISTRATION

Central Michigan University Dearborn, MI Expected May 2012

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, MAJOR IN MARKETING AND MINOR IN ADVERTISING

Central Michigan University Mt. Pleasant, MI Graduated August 2003

PROFESSIONAL EXPERIENCE ________________________________________

OFFICE MANAGER, E.A.R Housing Property Management Service Detroit, MI Apr 2010-December 2011

Answered phones and responded to telephone inquiries and scheduled site visits when appropriate

Worked with the property manager to make sure that all resident issues were dealt with in a timely manor

Used an integrated account system that offered general ledger, accounts payable, accounts receivable, budgeting, and other financial reports

Ensured that all traffic, prospect leasing, renewal, and revenue data were correctly entered into the system

Assisted the property manager with the preparation of sales and marketing plans in accordance with owner objectives

CREDIT ANALYST, Credit Acceptance Southfield, MI Sep 2006-May 2009

Developed strong professional relationships with the sales and marketing team to boost sales, as well as with dealer partners to promote repeat business

Managed the gathering, interpretation, and analysis of information to assess and identify potential customer creditworthiness

Maintained and managed reports, records, and data while multitasking and handling projects

Complied with company standards through utilizing knowledge of company policies to review contracts and funding information

MANAGER TRAINEE, Hertz Local Edition Detroit, MI Jul 2005-Sep 2006

Formulated marketing strategies to drive new customers for business growth

Accounted for vehicle inventory control based on demand

Liaised between insurance companies, body shops, dealerships, and retail customers

Assumed human resource management duties, such as training employees, conducting professional staff development courses, as well as controlling finances such as cash deposits, payroll, and other daily operations

ASSISTANT MANAGER, Wal-Mart Stores, Inc. Grand Rapids, MI Dec 2003-Oct 2004

Supervised the execution of merchandise management and planning in various areas of the store

Evaluated financial business reports regarding new items, sales history, and space allocation

Researched competitors’ pricing to gain information and ensure price competitiveness

Oversaw department managers and sales associates, as well as assist them in store operations

Directed cash office operations such as register accountability and store deposits

Handled various management issues, including sexual harassment, customer service, and loss prevention

Established relationships with organizations in the community by planning, organizing, and administering charitable events and donations

COMMUNITY INVOLVEMENT ________________________________________

Delta Sigma Theta Sorority Incorporated, Chair of Public Relations Committee (2001-2003)

Ronald E. McNair Post-Baccalaureate Achievement Program

King, Chavez, and Parks Summer Program Mentor

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