Quality Control Assurance

PROFESSIONAL SUMMARY: PRE-LITIGATION LEGAL ASSISTANT, ADMINISTRATOR, COMPLIANCE ANALYST, LOAN DOCUMENT DRAWER & FUNDING COORDINATOR: Extensive experience in dealing with Client Relationship Management, Case Load Management, Legal Transactions and Documentation. Management and Supervisory experience. Many solid years in all aspects of the Plaintiff’s Personal Injury Pre-Litigation Administration. Knowledge of coordinating with Attorneys, Appraisers, Government Agencies, Residential and Commercial Sales Professionals, and VA/FHA officials.

Fluent in Spanish; translate from Spanish to English and vice versa.

PROFESSIONAL EXPERIENCE

ROIG, TUTAN, ROSENBERG, & ZLOTNICK, P.A., 2011 - 2011

PARALEGAL / LEGAL ASSISTANT ( 3 Months Contract Assignment )

• Drafting Notice of Filing, Proposal for Settlement, Discovery, Motion to Strike, and Motion for Summary Final Judgment. Investigate insurance claims pertaining to Bodily Injury Claims, Uninsured Motorist Claims, Wrongful Death, etc. Contact insurance adjusters regarding client issues.

AMERICAN LAW CENTER - Miami Lakes, Florida. 2009 - 2011

FORECLOSURE CASE MANAGER / PARALEGAL

• Managed portfolio of 500+ sub-prime foreclosure accounts for multiple investors.

• Monitored progress of foreclosure through liaison with attorneys, including analysis of sales results, closed accounts and unacknowledged new referrals.

• Executed assignments of mortgages, affidavits and other various documents for proceedings.

• Meet clients to acquire personal data, document the clients understanding of the case, and assist the client in collecting necessary and concerned documents.

• Compiled data on all foreclosure cases and processing procedures. Responsible for monitoring foreclosure caseload, compiling statistical reports, and analyzing case disposition status.

• Assisted in supervising employees by assigning work, reviewing progress and assessing performance.

• Performed other special projects and assignments as requested by management.

BANK OF AMERICA HOME LOANS, Fort Lauderdale, Florida. 2009-2009

QUALITY CONTROL AUDITOR / COMPLIANCE ( 6 months Contract Assignment )

• Experience in residential loan processing and as a quality assurance analyst. Examined residential loan documentation for accuracy, completeness, and compliance with appropriate company and secondary market investor standards. Ensure all documents necessary for audit review compliance responses are prepared and sufficient, including any reporting requirements and action plans.

• Evaluated credit decisions for accuracy based upon established risk parameters and in accordance with policy, program, and product guidelines. Experience with loan modification cycle.

• Assisted with performing follow-up on the status of outstanding internal and external audit issues. Assists with periodic reporting to the Audit, Risk and Compliance Committees to ensure all transactions meet state and SEC requirements.

• Audit documents, submit files to different investor’s (secondary Market), and coordinate escrow services (attorneys) funding\closing. Provided feedback to business partners as appropriate. Responsible for examination of several different types of lending (conventional, government-backed, home equity, etc.)

• Respond to company, individual, and investor audits. Assist with fraud detection and prevention.

GE CONSUMER FINANCE / MORTGAGE. Boca Raton, Florida. 2007 - 2009

FHA SPECIALIST / COMPLIANCE ANALYST ( Mortgage Business Closed)

• Process files through FHA Connection / HUD website. Review and analyze documentation provided to insure FHA case number assignment. Investigate files that could not receive clear FHA case and CAIVRS numbers. Log appraisals and input Mortgage Credit Rejection.

• Process files according to the guidelines for FHA insured loans, as well as current investor’s guidelines.

• Accurately input information into FHA / HUD databases. Resolve any issues that arise from incomplete or inaccurate information provided by Loan Consultants.

• Assist borrowers during various stages of the loan process; provided support in special projects.

• Participated in cross training to learn other functions within the department.

• Responsible for all functions of processing files for funding; including contacting clients, faxing, scanning and preparing documents for the Underwriting Department.

• Communicate with customers, insurance companies, attorneys and notaries to accumulate all documentation required to maintain state compliance and fund files upon court order approval.

• Responsible for completing loan level reviews and analysis of litigated matters assigned.

• Research special requests made by attorneys and act as a liaison between the Financial Services and Annuity Operations departments. Prepare written summary of research results.

• Experience using research tools and understanding of public documents. Use of various skip tracing tools, on-line data broker services, on-line subscription services, and public records to locate people for fraud prevention/detection. NASP (National Association of Settlement Purchasers) Westlaw, PACER, Land America, Equifax/e-mortgage.

WMC MORTGAGE CORPORATION / d/b/a/ GE MONEY, Orangeburg, New York 2004 - 2007

LOAN DOCUMENT DRAWER SPECIALIST (Mortgage Business Closed)

• As a Document Drawer I received document order requests from originators; prepared final loan documents and coordinated deliveries of documents to the settlement agents. Input all closing information into the computer to generate the closing package, to be signed at closing by settlement agent and the borrower. Maintained accuracy and speed to ensure a swift and correct closing.

• Redraw loans when changes of rate or such, were needed, in a swift, yet correct manner. Deliver closing instructions to Attorneys, Closing Agents and Title Companies. Manage loan information in Loan Quest Residential Lending system and ensure data correctness.

• Participated in cross training to learn other functions within the department. Profound ability to train junior staff / Doc Drawers. Received intensive Mortgage Training and Certifications from GE Money / WMC Mortgage Corporation. Perform other special projects and assignments as requested.

COMPUTER SKILLS

• Windows Office (Word, Excel, PowerPoint, Outlook, Access) Trial-Works / Case Management Software

• Title-Win / Quality Control Data Tracking Software; Case-Aware and Time Matters Case Management

• Software. Loan-Quest Origination Software; Double-Time Real Estate Closing Software.

• Westlaw Database Directory; PACER (Public Access To Court Electronic Records)

EDUCATION & CERTIFICATIONS

• Los Angeles City College, Associate of Science in Administration of Justice and Corrections.

• California State University of Los Angeles, Bachelor of Science Degree in Criminal Justice.

• University of West Los Angeles School of Law, Certificate in Paralegal Studies 1992.

• Hilton Corporation Hotels, Certificate in Night Auditor / Manager on Duty Training Program.

PROFESSIONAL AND PERSONAL REFERENCES will be furnished upon request

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