Bilingual (Spanish) Patient Advocate
Resume:
Shelly Miller
**** ******** **** **, *** *****
Atlanta, GA 30106
***********@*******.***
PROFESSIONAL EXPERIENCE
Cobb and Douglass Boards of Health, Marietta GA
WIC Operations Specialist, Spanish/English Medical Interpreter
August 2009 to Present
• Provide Lead Nutritionist support with Spanish interpretation
• Translate oral presentations of public health awareness information and educational programs
• Meet with clients to obtain appropriate information and compile required forms in accordance with established procedures and regulations.
• Maintain chronological charts, forms, folders, and other related documents notating and documenting accurate, up to date information of program activities and status of clients.
• Perform a variety of clerical tasks including, scheduling appointments, filing, answering phones, responding to or routing inquires, referring and directing individuals and clients to appropriate agencies.
• Create charts and file records for day to day and future needs.
• Vouchers Processor
Unemployment Compensation of Orlando Florida
Bilingual Claims Agent
August 2008 – August 2009
• Provided customer service for claimants and offered general information for the public
• Obtained knowledge of unemployment laws and rules in order to correctly and efficiently handle various unemployment claims
• Resolved issues, concerns and complaints from claimants, employers, or other customers.
• Accessed and researched necessary records to either resolve issues, or refer them to the appropriate specialist or supervisor
• Researched and provided explanation of the unemployment compensation program at the request of the callers and directed them to the appropriate department to file their claim
• Conducted interviews with potential claimants
United Way of Metro Atlanta
Bilingual Client Referral Agent
October 2004-July 2008
• Offered complete customer service in responding to inquiries received in the United Way 211 call center via the I&R Alliance system from individuals, and client organizations
• Assessed caller needs using principles of active listening and provided information to callers on how to access resources
• Alerted the Database Coordinator to significant changes, gaps, problems or issues in the I&R Alliance system
• Participated in extensive call center training for crisis hotline/information and referral services alerts
• Provided significant barriers, changes, gaps, problems or issues in the I&R service system to the data base department
• Participated on the United Way 211 Recognition Committee as a part of team development
AJC International (Food Exporter CO) Atlanta, GA- PT Job
International Phone Operator/Office Assistant
September 2002- August 2004
• Provided essential support to the AJC INT headquarters for the southeast regional office and international site locations.
• Assisted as an International Bilingual Telephone Operator (Spanish/English) by properly directing calls to key trading personnel.
• Supported Import/Export traders with various administrative needs, followed up on shipping inquires, communicated directly with various food vendors (international and locally) and researched orders as needed.
• Assisted Office Manager and company personnel with all administrative functions including daily mail processing, FED EX, UPS and DHL shipping orders.
HHS (Hospital Housekeeping Service) Atlanta, GA
Atlanta Medical Center
HR Office Manager
1998-2002
• Provided general human resources support to the Hospital Housekeeping department and recruit qualified hourly applicants.
• Assisted with interviews, extend job offers and initiate pre-employment screening process (drug screens, reference and background checks).
• Maintained staffing database and communicate weekly staffing reports to HR executives, operations personnel and Corporate Office. Support on-going staffing needs.
• Assisted with and facilitate translation of the new hire orientation process, payroll, and benefit’s back up representative.
• Processed terminations, Worker Compensation claims and WOTC.
• translating, transcribing, interpreting, performing quality control and performing validating services
EDUCATION
Panama University, 1990 South America
BS in Business Administration
Certified Translator
Depression & Suicide Call Center Training
(Macon GA, UW211)
SOFTWARE KNOWLEDGE
Word, Excel, OASYS, UPS Data
Access, Cisco IP phone system
Cargo tracking systems, ACT
Lotus: 1-2-3, Lawson HRIS
Alliance Network, NHS.
References available upon request
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