Customer Service Administrative Assistant
Resume:
Analda Robertson
******.*********@*****.***
Summary:• Skilled and dedicated Administrative Assistant knowlegeable of all office functions including Microsoft Word, Excel and PowerPoint
• Excellent interpersonal, customer service and communication skills
• Outstanding typing skills forty five word per minute
Experience: Professionals For NonProfits New York
Administrative Clerk 09/2009 to 04/2012
• Provided administrative support to the Administrative Manager by filing documents and reports based on content, purpose, and alphabetical order.
• Proficient in Microsoft Office including Word, Excel and PowerPoint
• Work well in a high pressure environment.
• Honest, friendly, outstanding communication skills.
• Analyzed recordkeeping systems, forms control, office layout, personnel requirements, budgetary requirements and performance standards to create new systems and revise established procedures.
• Scheduled and coordinated meetings, interviews, appointments, events, and other similiar activities for supervisors.
• Excellent Typing Skills
Distinctive Personnel New York
Receptionist 01/2009 to 04/2009
• Provided outstanding customer service to all guest and visitors
• Received callers at establishment, determined nature of business and directed callers to destination.
• Directed callers to destinations.
• Typed memos, correspondence, reports and other documents.
• Provided information regarding activities and location of departments, offices and employees within organization.
• Received and answered requests for information from company officials and employees.
• Successfully managed a multiline phone switchboard.
Education: Interboro Institute New York
Associate in Office Technologies 2008
Community: Volunteered at American Red Cross (2007)
References: Available upon request
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