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Customer Service High School

Urbana, Ohio, 43078, United States
Accept starting wage for position
June 07, 2012

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Jim R. McConnell

*** ******* **. #*

Urbana, OH *3078

(937) ***-**** or


Desmond Stephan Mfg., Urbana, OH (Sept 1990 to present)

Primary manage the IT needs of the company with a Microsoft Server based system, repair and diagnose problems with the network and software for the users. During my years of the company, I managed the transition from a Unix

based system to a Windows server and newer SQL based accounting system.

Job responsibilities include:

Determining applicable accounting packages

Setup of IT budget for the company

Training of office staff with any new software

Maintenance of network and server monitoring

Performing evening backups and physical upgrades

Repair of electronic hardware

Other miscellaneous tasks included operating in the shipping department, UPS

system operation and trained in fork lift operation. Experience with sales, customer service, and accounts collection.

Dishtronix Inc., Bellefontaine, OH (Part-time weekends from Dec 2004 to 2009)

Worked as a technician at a RF amplifier company with skills in circuit board assembly, making wiring harnesses with RF connectors of many types for power RF amplifiers, stuffed circuit boards in preparation for wave soldering, SMD component placing with pick and place machine, coil winding and cabinet assembly for commercial shortwave RF amplifiers. Skills also in circuit diagrams, Autocad drawings / blueprints.

Brylane Industries, Indianapolis, IN (Jan 1990 to Jul 1990)

Served as a telemarketer / customer service agent in a mail-order data distribution center proving customer care and ordering support for clothing orders.

Special skills or activities:

Experienced in networking Microsoft, also Novell and Unix, have current

amateur radio license, like to work building and repairing radios, served on

local Red Cross and active in community.


Buter University, Indianapolis, IN (BS Business 1988)

Graham High School, St. Paris, OH (Graduated 1983)

Comp TIA Certified



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