Administrative Assistant Customer Service

Rachel Byrd, CBCS

*** ************ ****, ******* **** Hills, IL 60478

708-***-**** ***********@*****.***

Objective

To Obtain a full-time position that will enable me to utilize and improve my skills.

Education

Northwestern College Bridgeview, IL

Healthcare Billing/ Coding Certificate

Completion: 08/2011 GPA: 3.40/4.00

Passed National Exam 10/2011

Certified Medical Biller/ Coding Specialist

Applicable Academic Experience

Skills/Abilities

CPT Coding Anatomy

Health Care Reimbursement

CMS 1500 Form Medisoft Proficient

Posted Payments

ICD-9 CM Coding Accounts Receivable/ Accounts Payable

Microsoft 2007: Word, Excel, PowerPoint, Access, Outlook

Pathophysiology

Ambulatory Reimbursement

3M Encoder

Medical Terminology Data Entry

Faxing

Copying

Scanning

Answering Telephones

AS400

Employment Experience

Feb. 2006 – Jan. 2010 Dedicated Logistics Inc. Chicago, IL.

Administrative Assistant

Worked directly with HR: reviewed, calculated and data entry of time cards, recorded vacation time for all drivers and dock workers, claims, separated driver bills putting them in alpha and numerical order, received and returned customer calls regarding their freight.

Tracked the drivers on the PeopleNet system

Removed errors from the ESR system, printed tally sheets for the inbound freight and entered all OS&D’s into the ESR system, tracked shipments in the ESR system

Uploaded dealer claims into the ford Customer Service Division website

Various reports: Weekly Ford parts and Weekly track and trace reports

Oct. 2005- Feb. 2006 The Reserve Network Bridgeview, IL

Administrative Assistant

Separated drivers bills and put them in alpha and numerical order

Filed paperwork and various reports

Answered customer calls

Jun. 2005– Aug.2005 Manpower/National City Bank Chicago, IL

Operations/ Lockbox Specialist

Sorted mail by lockbox number

Extracted envelopes for farther processing

Scanned the system to make sure lockbox and payee matched

Dec. 2001- May 2003 IBC Processing Chicago, IL

Operations/ Lockbox Specialist

Opened and batched various accounts on ten key machine

Input data, scanned documents, and quality control

Ran Opex Machine

Dispatched mail in a timely manner to meet customer needs

References Available Upon Request

Contact this candidate