Operations Manager
Resume:
--Skills Summary--
Knowledgeable and versatile manager with extensive experience in broad operations and general management within the electronics, automotive and computer industries. Particularly effective directing technical and non-technical solutions, from conceptualization through implementation, while simultaneously balancing business unit financial goals against customer, team, and project needs. Possesses excellent interpersonal, presentation, oral, and written communication skills.
- Leadership and team building skills to align groups and focus efforts toward system level changes.
- Thorough knowledge of various management and corporate environments with progressive experience in employee and organizational management including rightsizing, centralization and de-centralization.
CORE COMPETENCIES
Business Management and Operations Action Plans and Development
Strategic Planning and Leadership Team Management / Team Building and Training
WORK HISTORY
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ALPINE ELECTRONICS OF AMERICA - 2000-Present
AOAM - Farmington Hills, MI
Senior Manager, Operations (Six Sigma, TS16949 / ISO9002 Lead Auditor) 2009-present
- Responsible for DMAIC project selection and leadership.
- Mentor TS16949 replacement.
Special Handling - American Quality Center - Greenwood, IN
Senior Manager, Operations 2007-2009
Managed post-production assembly and testing of audio and navigation products (~1.4 M units / yr.) sold to Honda/Acura, Mercedes Benz, BMW, Chrysler, Dodge, Jeep, and GM (Cadillac). Served as local HR, performed various office management functions and implementing TS16949 quality system
Key Accomplishments:
- Managed TS16949 activities at five North American sites resulting in zero nonconformance for three years.
- Reduced department inspection and assembly labor costs by >20 %.
- Reduced turnaround time of manufacturing defect reports (Global Production Improvements) between the United States, Mexico, Japan, and China locations.
- Defined, analyzed, measured and recommended improvements to Global Corrective Action process.
- Created~4hr Introduction to Six Sigma training (DMAIC and DOE) and delivered same to ~65 members of senior management and other associates at four locations.
- Gathered, summarized and prioritized ~30 process and product improvement initiatives.
- Facilitate and accomplish supplier audits.
- Supervised re-launch of 5S program in 250,000 sf warehouse with in-house logistics provider.
- Led Safety and Facilities monthly meetings.
Big 3 Sales Operations - Farmington Hills, MI
Senior Manager 2000-2007
Responsible for creating and controlling budgets (SGA / Capital), maintaining QS9000 / TS16949 systems, Accounts Receivables, Shipping and Receiving, financial analysis, information systems support, facilities, production planning, local HR, and a variety of other office management responsibilities.
Key Accomplishments:
- Reduced by over $7M aged receivables from warranties, production, and samples transactions.
- Project manager for company sponsorship of North American International Auto Show 2001 – 2006.
- Project manager for Alps/Alpine Technical Exhibitions 2000, 2002, 2004, and 2006.
- Returned delivery scores at MOPAR to best in past 10 yrs.
- Completed stalled construction of multimedia and sound system testing / evaluation center.
- Completed obsolescence claims (filing through payment) totaling $~750,000 with Ford and DCX.
- Led internal cost reduction team. Placed 4th in global corporate competition.
- Maintain TS16949 Quality System certification thru Lead auditor activities enabling sales to Big 3 customers.
- Rationalized facilities project for ~15,000 sq ft modernization effort– met timing plan, under budget by ~2%.
SPX CORPORATION - 1997-1998
VALLEY FORGE TECHNICAL INFORMATION SERVICES - Allen Park, MI
Director, North American Operations
General Manager 1998
Supervised operations; authored and programmed web sites, technical training, service manuals, and owner guides; oversaw IT/IS, vehicle services research, facilities management, and quality systems in four North American locations serving all major automotive OEMs.
Key Accomplishments:
- Successfully achieved $31.8 million Sales from deliverables on paper, CD-ROM, and web sites.
- Developed and implemented strategic growth plans by market segment and deliverables from 1999 to 2001.
- Conducted facilities rationalization and build-out, reducing rent $370,000 / year for three years.
- Performed staff adjustment (RIF) from performance evaluations to maintain profitability and utilization rates.
- Proposed quality systems commonization decreasing auditing costs and adopting best practices.
- Orchestrated full recovery of key customer account, Ford Motor Company, from contentious relationship.
- Profitably surpassed goal of 54%t annual revenue growth, achieving 92% of revenue stretch target for 1H98.
OTHER WORK EXPERIENCE
Various school districts in southeast Michigan; Woodhaven, Trenton, Wyandotte
Substitute Teacher – grades 5 – 12, all subjects 1999
UNISYS CORPORATION - 1984-1997
HARDWARE, SOFTWARE, AND PUBLICATIONS MANUFACTURING - Plymouth, MI
Client Satisfaction Manager, Manufacturing Quality Assurance 1996-1997
IMAGING SYSTEMS DIVISION (ISD), Plymouth, MI
Product and Technical Information Department Manager 1994-1996
Product Information and Technical Training groups
Technical Writer, Illustrator, Production Manager 1984 - 1993
EDUCATION
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Master of Science in Information Systems (2001) - Lawrence Technological University (LTU), Southfield, MI
Master of Business Administration (1992) - Lawrence Technological University (LTU), Southfield, MI
Certificate, Systems Approach to Quality Improvement (1995) - Madonna University, Livonia, MI
Bachelor of Arts in English - University of Colorado, Boulder, CO
TRAINING
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Lean Six Sigma Black Belt and Design for Six Sigma (2008), TQM Network, Fort Wayne, IN
Lead Auditor TS16949; ISO9002, 2006
Japanese, French, and Spanish Language & Culture (CEUs), Russian Language & Culture (Private Instructor)
MILITARY
Sgt. (E-5) U.S. Army - Honorable Discharge, Redeye Missile Team-chief, Germany
AFFILIATIONS
Senior Member, American Society for Quality
Treasurer, EDC Board of Directors, Northville, MI, 2007, Member, Northville Brownfield Authority, 2007
Advisory Board, College of Management, LTU, 2003-2004
Past Member/Past Vice President, Southeast Michigan Society for Technical Communications
OTHER
- Presented original research titled, “Improving the Document Development Process: Integrating Relational Data and Statistical Process Control”, at the 1993 EOQ and World Quality Congress, Helsinki.
- Volunteer examiner for the Unisys Chairman's Total Quality Award (Internal version of Malcolm Baldrige National Quality Award) as extra curricular activity. (1991 - 1993)
- Volunteer examiner for the Michigan Quality Council (State level version of Malcolm Baldrige National Quality Award) as extra curricular activity. (1991 – 1993, 2009)
- Financial Accounting tutor, Madonna University, Livonia, MI
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