Manager Customer Service
Resume:
Miriam Atkins
******.*.******@*****.***
Objective: To obtain a corporate position with a reputable hair care organization that will allow me to remain in the industry, thus utilizing my professional experience, while gaining knowledge to further advance my career.
Qualification Highlights
- People person - Trustworthy
- Self Starter - Energetic
- Excellent Customer - Reliable
Service Skills - Professional
- Team Player
Professional Experience:
10/11 – Present Floyd’s Barbershop
Hair Stylist
Duties include: Performing haircuts, color, waxing and other services for men, women and children. Recommending and selling retail products.
5/11 – 9/11 Big League Haircuts
Hair Stylist
Duties included: Haircuts for Men and Boys. Recommending and selling retail products.
6/11 – 10/11 Fifth Third Financial Center
2/10- 5/10 Customer Service Representative (Teller)
Duties included: Handling all customer transactions i.e. deposits,
withdrawals, transfers. Knowledge of the types of accounts
offered that would be best suited for customers’ needs. As well as up-selling those accounts to all customers (non and existing). Calling existing customers to inform them of new or current products that would be better suited for their financial needs.
6/10 – 5/11 Fantastic Sams
Regional Educator
Duties included: Create monthly schedule for classes and salon visits. Travel to all East Region salons teaching Keratin Complex, Pivot Point, Chi Color, Sunglitz Lightner and Money Mastery to existing stylists. Preparing all class agendas and forums. Acting liaison for salon managers with concerns regarding corporate or training issues. Weekly expense reports, which included mileage documentation as well as follow up forms for classes. Salon visits for inspections.
11/09-5/10: Hair Cuttery
Hair Stylist
Duties included: Performing hair services on clients,
Recommending and selling products.
9/05 – 11/09: Sport Clips
Store Manager/Hair Stylist
Duties included: Running daily operations in the salon including scheduling and goal setting for stylists. Quarterly manager meetings with corporate trainers and business developers. Ongoing marketing to local businesses as well as developing new marketing tactics to increase business. Training new employees on The Sport Clips “5 Point Play” and The Sport Clips Hair Cutting System. Training existing employees on new techniques and any other technical issues they faced. Quarterly performance reviews. Preparing and facilitating monthly staff meetings.
9/02 - 9/05: Hair Cuttery
Hair Stylist
Duties included: Performing hair services on clients,
recommending and selling products.
9/98 – 9/02 Great Clips
Store Manager/ Hair Stylist
Duties included: Running daily operations in the salon. Training new employees on the operations of Great Clips. Monthly quality checks of each stylist as well as performance reviews. Preparing and facilitating monthly staff meetings.
Education: 2010 Men’s Pivot Point Certified
Keratin Complex Certified
Pivot Point Certified
Chi Master Colorist Certified
Money Mastery Certified
1997 Cumberland County Vocational Technical - Cosmetology
Bridgeton, New Jersey
1996 Vineland High School - Diploma
Vineland, New Jersey
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