Human Resources Customer Service

NEETU MAKHIJANI

**** ********* **** #**, **** New York, NJ 07093 • 908-***-**** • **************@*****.***

SUMMARY

Analytical, organized, and highly knowledgeable human resources professional with experience providing human resources guidance for a wide array of organizations. Accustomed to working in fast paced, dynamic and diverse environments.

CORE COMPETENCIES

• Customer Service & On-Boarding • New Hire Orientation • Employment & Immigration law

• Staff Recruitment & Retention • Payroll & Benefits • Policy & Procedure Development

PROFESSIONAL EXPERIENCE

Solomon Page Group LLC October 2010 - Present

Human Resources Coordinator

Clients: MAQUET Cardiovascular – Wayne, NJ August 2012 – Present

MediaCom USA – New York, NY March 2011 – July 2012

Becton Dickenson – Franklin Lakes, NJ October 2010 – January 2011

• Key contributor in supporting the hire of 200 individuals in one year at MediaCom.

• Handles a high volume of interview scheduling for both internal and external candidates with multiple interviewers across multiple locations and through multiple forms of media, including face-to-face, phone and video interviews. Schedules feedback sessions on all candidates interviewed.

• Manages the applicant tracking system, sources candidates thru various sources.

• Maintains the open jobs report and provides recruitment and senior management recruitment updates on a weekly basis.

• Partners with the recruiters to manage executive level recruiting.

• Creates offer letters and coordinates the on-boarding and off-boarding of all employees.

• Coordinates all recruiting events, job fairs, on-boarding for new hires, and training events.

• Updates various reports and presentation decks including the Organization Chart, EEO reporting, headcount, turnover, compliance reports, and salary data.

Espirito Santo Investment New York, NY June 2009 – March 2010

Consultant thru Perennial Resources until September 2009

Human Resources Generalist

• Managed a broad range of HR functions for 50 employees of the local branch of a Portugal based investment bank.

• Partnered with the firm’s immigration attorney for foreign visa issuance and guidance. Ensured the firm’s compliance with all local, state, and federal employment laws.

• Instituted the firm’s social responsibility team, increasing employee awareness of social issues.

• Developed and implemented performance management toolkits

• Generated and executed the firm’s biweekly payroll; utilized payroll data to provide reports to management on turnover, headcount and costs. Forecasted the firm’s payroll budget.

• Evaluated and administered firm-wide health and welfare benefits.

• Created and implemented incentive programs aimed at increasing employee productivity.

• Designed the firm’s inaugural employee newsletter designed to keep employees informed on all company initiatives.

Medidata Solutions Inc. New York, NY March 2008 – March 2009

Consultant thru the Preston Group until August 2008

Human Resources Generalist

• Dedicated human resources representative for over 250 employees.

• Provided project support to the Director of Human Resources and Senior Management.

• Implemented a separation process for departing employees, collected feedback

• Worked jointly with the HR Assistant to create an FMLA policy aimed to increase the firm’s compliance with FMLA laws.

• Managed the firm’s annual benefits enrollment. Conducted the benefits orientation at the firm’s monthly new hire orientation sessions.

• Partnered with finance on the firm’s semi-monthly payroll processing. Generated reports from the firm’s HRIS and Payroll systems, analyzed trends in the data, provided management reports.

GMAC Commercial Finance New York, NY April 2007 – February 2008

Senior Human Resources Coordinator

• Worked with the SVP and AVP of HR to provide full HR support for over 100 commercial finance employees

• Managed the on-boarding process for all new employees.

• Planned and monitored the recruitment of all temporary staff

• Organized several firm-wide events, including bring your child to work day and several HR breakfasts.

• Collaborated with the training team on all firm-wide training and development needs.

• Ensured the firm’s compliance with all local, state, and federal employment laws.

Li & Fung USA New York, NY November 2005 – April 2007

HR Consultant and Coordinator thru Human Resources International (HRI)

• Jointly designed and administered the company’s first HRIS system which provided a single source employee information database used extensively by the HR department to create reports for senior management.

• Participated in the integration process for all newly acquired companies. Worked with business analysts to create an acquisition implementation process.

• Developed and implemented the firm’s first new hire employee orientation program.

• Created a summer internship program

• Administered firm-wide training and development initiatives, conducted training sessions.

• Assisted managers with hiring procedures, screening of candidates, coordinating interviews.

• Edited quarterly newsletter highlighting employee activities and company news.

Mizuho Corporate Bank Ltd. New York, NY October 2004 – June 2005

HR Administrator

• Liaison between the payroll, benefits, and recruitment providing front-line HR support for 500 employees.

• Conducted orientation for all local new hires.

• Administered the employee discounts program, tuition reimbursement, service award program, and the commuter benefit program. Updated HRIS with vacation information on a weekly basis.

• Facilitated the recruitment of all temporary staff and consultants. Assisted managers with hiring procedures for full time staff including screening of candidates, background and drug tests.

KeyBank Capital Markets New York, NY November 2002 - October 2004

Administrative Assistant - Equity Research Department

• Provided administrative support to two senior research analysts including calendar management, meeting coordination, travel arrangements, expense processing, scheduling staff training, mail processing, transcribing conference calls, SEC Compliance, attendance tracking, and interfacing with clients.

• Compiled and analyzed information about price levels and trends; updated spreadsheet reports on a daily basis, drafted and edited industry reports on a quarterly basis. Created and updated analyst marketing presentations.

Sears Holding Corporation Freehold, NJ July 1994 - November 2002

Various Positions including: Sales Associate, Office Support, Human Resources and Team Lead

• Interviewed, selected, trained, scheduled, and supervised all store cashiers. Conducted performance evaluations and exit interviews.

• Conducted new orientation and provided point of sale training for all sales associates. Provided sexual harassment and discrimination training on a monthly basis. Administered and tracked monthly training requirements for all store employees which lead to an increase in the stores level of participation in training programs.

• Supported the HR Specialist by ensuring all employees were trained on FMLA, Youth Employment and Discrimination Laws, sourcing and interviewing candidates for open positions, conducting background checks, and planning store events.

EDUCATION & CERTIFICATIONS

Montclair State University, Montclair, NJ MBA in Management and International Business, May 2010

SHRM – Essentials of Human Resources Management Certificate of Completion

Rutgers College – School of Business, New Brunswick, NJ B.S. in Marketing May 2000

COMPUTER SKILLS

Word, Excel, PowerPoint, Visio, Ceridian, ADP, HR Perspectives, PayXpert, Taleo, ABRA Sage, Crystal Reports, Lotus Notes, Outlook, Bloomberg, Reuters, Proficient on both MAC and PC platforms.

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