Project Manager Management

Prabash Hettiarachchi

*******@*****.*** Mobile: +971-**-*******

IT /Business Project Manager

Accomplished IT project manager, with a degree in Information Systems, strong VarGen , VBA and SAS scripting skills and progressive experience in designing and implementing integrated systems in the banking industry. Authored various technical documentation and streamlined processes in line with enhanced, automated process flows in addition to vendor and SLA management. Multilingual in English and Sinhalese and written Arabic, with expertise in cross-geographical team coordination to design and implement effective solutions that drive company growth and technological innovation.

Areas of Expertise:

• Project Management Life Cycle • Algorithm Design and Development

• Business Analysis • Designing process flows

• Data Mining/Management • System Integration

• Research & Development • System Integration/Acceptance and test planning, management and execution

Technical Proficiencies

Platforms : Windows, AS400, SCO-UNIX, HCC-OS

Tools : VB/VBA, varGen, C/C++, SAS, Monarch, Microsoft Word, Excel, Access, Outlook, Aspect® Dialer, Hyperion® Brio Intelligence, SQL , Dectech® Instinct, Vision Plus® WHIRL, AAPS4, FICO® Decision Systems, Experion® SMG3, IBM® Cognos.

Educational Background

• Bachelor of Science in Computer Information Systems, 2004

Champlain College, Burlington, VM, U.S.A.

Elective modules undertaken included

a. Business Management b. Financial and Managerial Accounting

c. Network Security d. Economics

e. Telecommunications f. Network Architecture

• Associates Degree in Software Development, 2002

Champlain College, Burlington, VM, U.S.A.

• Certification in SCO-UNIX Administration, 2000

Infoxchange, Dubai, U.A.E.

• IGCSE Secondary Examinations (University of Cambridge External Examinations,UK), 2000

Westminster School, Dubai, U.A.E.

Industry-Specific Certifications:

• Currently pursuing the PMP(Project Management Professional certification, by the PMI Institute)

• Portfolio Management [Investment Banking portfolios(Emirates Institute for Banking and Financial Studies, UAE)]

• Delinquent Portfolio Management (HSBC in-house training)

• Cognos® training, provided by IBM Middle East

• Base SAS® Training (HSBC in-house training)

• Aspect® Dialer Administration, provided by Aspect, UK

• MCSE (Mircosoft Certified Systems Engineer), Windows2000 Server

Professional Experience

Business Project Manager

April’08 – to date HSBC Middle East Dubai, U.A.E.

My current profile Involves innovating and driving “risk infrastructure” based projects. The retail lending portfolio of the institution is managed by various credit systems, which includes credit acquiring systems, decision engines and account management applications. My team is responsible for regional designing, implementation and management of the technologies involved. Key responsibilities includes:

• Implementation and monitoring of credit risk policies, processes and procedures across the region.

• Contribute to the development of group let data/monitoring/decisioning and front-end CRMS.

• Implement Group Systems and upgrades.

• Design and deploy new technical infrastructure to cater to new credit systems.

• Creating functional / technical specific documentation and user manuals.

• Adhere to compliance and audit requirements on change control, access control and group guidelines.

• Present upgrades and group standard systems to various businesses within the organization and the region, with their relevant value-to-business.

• Coordinate with business teams in order to customize systems in region-specific matrices.

• Liaise with core software development teams, in order to achieve specific business requirements, regionally.

• Manage and administer various control and standardized data tables

• Streamline core processes within the region, in order to better suite the regional credit policy and its dependent systems.

• Train staff on new implementations and upgrades.

• Adherence to HSBC’s RBPM(Risk based project management) methodology at all times.

Key Achievements

• AAPS4: Regional rollout of a unified front-end data entry and process flow control system, which, interfaced with fraud and strategy decision engines, would eventually comply with BASEL requirements of automated application scoring, additionally catering to bank’s requirement of unified data integrity and standardized policy governance across the region.

Total Value of project: US$37 million

Scope : Consumer Risk and Customer Service functional units

Involvement : - Introduction of the system to various sites in the Middle East Region

- Streamlining the consumer credit and business process flows, as per agreed design flow with the stakeholders

- Manage pre-release health and sanity checks, post various testing cycles

Coordination with core development teams, in order to timely troubleshoot code-level and infrastructure level issues at hand

- Coordination with business teams

- Administration and maintenance of post-implementation activities

• Instinct: Designing and logical scripting of the group’s fraud detection engine, that detects suspicious applicants, based on historic data of customers in the bank and data received from various fraud agencies. Fraud savings have exceeded US$60m regionally, since its implementation in 2007. Work included:

- Necessary server hardware and software selection and deployment

- Assisting the core system interface build, in order to cater to extended business needs

- Testing the system-interconnectivity and compatibility with bank’s core systems in vigorous testing cycles.

- Testing algorithms scripted in the system for efficiency and logical acceptability

- Creating business and functional specifications, in order to manage change and communications to business heads

- Creation of user manuals and training champions across the region on the usage of the application

Total Value of project: US$1 million

• Decision Systems: Scripting of keys required to empower TRIAD® based scorecards, and account management tool used by the group. This would eventually empower management decision engines and trees with vital customer behaviour traits, which would eventually be used to make credit decisions on their facilities.

Total Value of project: US$1 million

• Design and implementation of a wireless and wired POS terminal network, in order to accommodate more efficient collection of monies across the Risk and Insurance function.

Past Professional Experiences

Nov'07 to April’08 HSBC Middle East Dubai, U.A.E.

Regional Collections Communication Manager, Regional Consumer Credit Risk

Working on underlining

• Collection Performance Reporting across regions

• Underlining an efficient communications strategy

• Recommend analytical/MIS solutions that cater to the department function

Jun‘06 – Oct'07 HSBC Middle East Dubai, U.A.E.

Collection Systems Analyst, Regional Consumer Credit Risk

Providing timely reports and dashboards, by the use of various data mining utilities such as Brio®, SAS® and inbuilt querying tools in Microsoft Office Suite, to the region to aid in:

• Collection Performance Forecasting

• Collection Portfolio Analysis

• Measuring Collector Performances (Collector Scoring)

• Risk Measurements and forecasting

• Day to day MI Reporting, aiding daily collection functions

• Other portfolio based analysis tools (excluding collections)

• Automation of current report generating processes

Oct’04 – May’06 HSBC Middle East Dubai, U.A.E.

LAN Administrator, Regional Consumer Credit Risk

Catering to requirements of the departments 300+ users on troubleshooting and day-to-day technical requirements. Responsibilities included:

• Designing, implementing and administering a network of over 300 computers

• Manage server/client based application deployment and administration

• Develop function-specific macros and applets, to assist various functional teams with efficiency prone solutions

• Troubleshooting PCs and Laptops with hardware and software issues at hand in a timely manner

• Liaise with vendors for appropriate and timely system replacements/upgrades

• Maintain inventory

• Extract weekly and monthly reports that pertain to the department

• Maintaining the department’s data backup and information security policies

2000 – 2004 Computrends Ajman, U.A.E.

Systems Engineer (Trainee)

• Designed and implemented a system for Data Entry Solutions.

• Trained and supervised a group of data entry operators (15).

• Responsibilities also involved Network Design, PC Assembly Supervision and Networks and Database Administration.

• Install and configure mail servers and web services to clients (MS Outlook®, cgi)

• Some key projects handled were

- FedEx® Digital Imaging Solutions for the MENA region

- and the implementation of the Maritime Industrial Services’ digital imaging and archival solution

- Hybrid Network infrastructure for Tellurian Book Productions, Dubai

Other Interests

Travel, Photography, Chess, Journalism

References

To be furnished upon request

Personal Information

Name in Full : Hettiarachchi Gamage Prabash Maduranga Sarathchandra

Date of Birth : 19th June, 1982

Nationality : Sri Lankan

Religion : Christian

Marital Status : Single

Visa Status : Transferable

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