Customer Service Quality Control

James R. Garbinger

*** ******** ** ******** *****, PA 19030

267-***-**** *******@*******.***

Qualifications

• More than 22 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures to avoid problems in the first place.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

• Possess solid computer skills.

• Working knowledge using both Microsoft Excel and Microsoft Word.

• Ability to train, motivate, and supervise customer service employees.

• Develop plan, conduct audits, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Education

Pennco Tech Air Conditioning, Refrigeration, and Heating Technology-Diploma

• Commercial Refrigeration: Servicing of manual and automatic defrost systems, icemakers, walk-in and reach-in coolers, piping and, adjustment of control devices, temperature and pressure troubleshooting.

• Air Conditioning: Operation, installation and servicing of split systems and package units. Calculation of airflow balancing, duct sizing and heat loads, troubleshooting electrical circuits and piping on both residential and commercial systems

• Heating Systems, Heat Pump, Solar Energy: Operation, installation, diagnosis and repair of Condensing gas furnaces high pressure oil burners high efficiency heat pumps, hydronic heating systems, study of solar heating collection, storage and distribution systems

Related Skills

• Diagnostic and troubleshooting skills

• Service and installation of HVAC and Refrigeration systems

• Ability to read schematics and wiring diagrams

• Proficient in brazing and soldering

Certificates and Awards

• EPA Certified-Universal

• 410a Safety Certificate

• Top Technician Award

Employment

Woods Services, Langhorne, PA Present

Maintenance Technician Level II/HVAC

• Preventative Maintenance, including changing filters, checking superheat/subcooling, coil cleaning and voltage check

• Diagnosing and repair of broken AC/Heating units. RTU, window, split and ductless systems.

• Maintain and repair of residential and commercial refrigeration.

Wal-Mart Inc., Tullytown, PA 2006-2012

Assembler/ Facility Maintenance

• Assemble all bikes and store displays as needed.

• Maintaining inventory and ordering.

• Quickly and effectively solving customer challenges.

• Maintain quality control, constantly seeking new ways to improve customer service.

• Maintain and repair various fixtures and equipment around the store.

Paisano’s Italian Bistro, Levittown, Pa. 2004-2006

Owner/Operator

• Accountable for hiring, maintaining payroll, advertising, accounts payable and various other office duties.

• Cooking and preparation.

• Customer service.

• Maintaining the health requirements necessary for safe food service.

Wal-Mart Inc., Fairless Hills, PA 2001-2003

Cashier

• Customer service.

• Maintain cash drawer.

Home Depot, Fairless Hills, Pa. 1998-2003

Inventory Manager

• Accountable for maintaining proper inventory on 10,000+ SKU’s in two departments.

• Assuring proper pricing and exacting any price changes.

• Ordering product as necessary.

• Fielding vendors questions and responding to theirs needs.

• Co-coordinating with Dept. Heads addressing any issues.

Contact this candidate