Customer Service, Data Entry, Quality Assurance
Resume:
Rebecca A. Fischbein
Charleston, SC 29407
***********@*****.***
Education
University of South Carolina. (2005-2009) Columbia, SC
Bachelors of Arts and Science
Major- Sociology
Minor- Social work
• Carolina Alumni Association
• Hillel
• Gamma Phi Beta
Work History
May 2011- February 2012 Align Networks Jacksonville, Fl
Quality Assurance Representative
Multitask with various people and files. Independently cover individual insurance companies to insure compliance of Align Network’s protocol. Handle vast amounts of data entry and analysis for medical records. Complete knowledge of the company and ability to answer any questions, including but not limited to claim status, contractual obligations, protocol, and general information. Assist in the training of new hires. Point of contact for adjusters and case mangers to ensure they receive requested reports within a given time period.
August 2010-May2011 Align Networks Jacksonville, Fl
Scheduling Coordinator
Specialized in the protocols of California worker’s compensation to help schedule physical therapy for injured workers. Used outstanding customer service and a positive attitude to ensure each patient was happily placed within the network. Ability to multitask with scheduling as well as answer phone calls as they came in. Data entry of sensitive material. Helped come up with ideas to improve the department as a whole.
August 2009-2010 Communities in School-AmeriCorps St. Augustine, Fl
Literacy Tutor
Group and private tutoring lessons in a school from kindergarten through 3rd grade for over 30 students. Provide homework help for 4th and 5th grade in the afternoons. In addition, worked on projects to better the community; including trash/beach clean-ups, project impact, diversity training (2010), and sensitivity training (2010¬).
September 2008- May 2009 Bath and Body Works Columbia, SC
Sales Associate
Assess customer’s needs, helping them with products, and assisting from entering store to checkout.
References Upon Request
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