Customer Service Human Resources

CERTIFIED HUMAN RESOURCE PROFESSIONAL, PHR

PROFILE

Dynamic, proactive, and people-driven professional with significant years of increasing responsibilities as Human Resources Executive, managing fast-paced human resources functions

Provide critical support in developing and implementing HR strategies that achieve business results

Excellent problem solving, communication, and interpersonal skills

A trusted company advocate who could effectively balance individual and organizational needs

Ability in developing and implementing effective policies and procedures, performing strategic planning, and carrying out information system design and management

Proficient in streamlining processes to improve operations, increase efficiency, and successfully achieve organizational goals and objectives

AREAS OF EXPERTISE

Training and Development Staff Recruitment and Development Quality and Performance Management HR Policies Processes and Procedures Change and Conflict Management Compensation Administration Employee Relations and Motivation Exit Interviews and New Hire Orientations

PROFESSIONAL EXPERIENCE

State of Georgia Department of Labor Unemployment Appeals Atlanta, GA

Administrative Hearing Officer 2006-Nov 2011

Key Contributions:

Oversee and facilitate administrative hearings regarding unemployment and insurance benefits

Maintain hearing records and submit decision to all parties based on competent evidence presented on hearings

Improve and utilize detailed knowledge of employment law

Church Chair Industries Shannon, GA

Human Resource Generalist/Manager 2000-2006

Key Contributions:

Administered recruiting, hiring, and training of employees as well as improved performance management and implemented various policies and programs

Maintained harmonious employee relations and managed employee compensation and benefits

Ensured employee safety, welfare, wellness, and health; provided employee services and counseling; and facilitated employee training for safety policies and work guidelines

State of Georgia Child Support Enforcement Cartersville, GA

Enforcement Agent 1998-2000

Key Contribution:

Reviewed and managed specialized caseload of complex cases including analyzation and modification of orders, financial duties, special projects, training / mentoring of agent staff, and administrative work necessary for office operations

Shaw Industries, Inc., Cartersville, GA

Customer Service / Personnel Trainer / Inventory Clerk 1990-1998

Key Contributions:

Functioned as customer service agent through providing services through telephone and faxed requests

Served as personnel trainer for new hires in Sales and Customer Service departments

Designated as inventory clerk with tasks in organizing payroll entry and production / inventory entry

EDUCATION AND CREDENTIALS

Master of Business Administration, Columbia Southern University, Orange Beach, AL, 2002

Bachelor of Science in Business Administration, Minor in Leadership, Shorter College, Rome, GA, 2000

PHR Certification, Society of Human Resources Management, January 2009

Administrative Law, Unemployment Compensation Course, National Judicial College, University of Nevada, Reno, NV, 2006

TRAINING

State of Georgia DOL, Administrative Hearing Officers Training, 2006

Floyd College / Georgia Highlands College, SHRM Certification Course, 2002

Child Support Enforcement Training for Agents, 1998-2000

OSHA Train-the-Trainer, 2002

West Georgia Technical College, CompTIA A+ Certification Course (Basic Level), 2008

Shaw Industries, Train-the-Trainer / Quality Customer Service Skills, 1996

REFERENCES:

Dennis Priest, Former Supervisor @ Shaw Industries, 770-***-****

Ramona Hudgins, Acting HR Admin @ Church Chair Industries, 706-***-**** x138

Rick Lanham, Dept of Labor Veterans Representative, 770-***-****

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