Customer Service Manager
Resume:
PO BOX ****, LOWELL MASS ***** 978-***-**** ********@*****.***
REBECCA BATTY
Objective
To further my knowledge in the hospitality fields.
Experience
Red Roof Inn
Woburn, MA
Night Auditor
§ To train new employees
§ To oversea the nightly deposits and daily transactions of the hotel
§ To check guest in and out of the hotel and promote customer service
2007-2010
Mohegan Sun Casino
Uncasville, CT
Casino Reservationist
§ To make reservations for patron, for dinner, limos, and rooms
§ To help patrons with their promotions and point balances
§ To promote good customer services
2007-2010
Market Force
Independent Contractor
§ To perform resets, stock shelves with correct merchandise
§ Make orders when have to
§ To perform audits when needed
2006-2007
Foxwoods Resort Casino
Ledyard, CT
Front Desk Manager
§ To oversea two hotels with a total of combined 1100 rooms
§ To check guests in and out of the hotel and promote customer services
§ To train employees of responsibility to the hotel
2004-2006
Red Roof Inn
Nashua, NH
Night Auditor
§ To train new employees
§ To oversea the nightly deposits and daily transactions of the hotel
§ To check guest in and out of the hotel and promote customer service
Education
1988-1992
Greater Lowell Vocational Technical High School
Tyngsboro, MA
Diploma-Hospitality
§ Voice of democracy essay contest 6th place
References
References are available on request.
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